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- Tasks: Be the face of Grosvenor, creating memorable experiences for electronic gaming customers.
- Company: Grosvenor is a leading casino brand focused on growth and exceptional customer service.
- Benefits: Enjoy opportunities for skill development, a fun work environment, and potential for career growth.
- Why this job: Join a vibrant team where your passion for people and gaming can shine.
- Qualifications: Experience in hospitality and a love for electronic gaming are key to success.
- Other info: Embrace a dynamic role with a focus on teamwork and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Grosvenor is on an exciting journey of growth. It’s a great time to join us. More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places. We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.
As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.
- Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
- Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage.
- Ensure you keep your customers informed of the latest developments in electronic gaming and our online offer, with the intention of them becoming members of Grosvenor online.
- Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling.
Qualifications:
- Experience of working successfully in a hospitality role.
- Knowledge of and passion for electronic gaming.
- Fanatical about delivering unrivaled customer experience.
- Ability to collaborate with the wider business.
- Sound communication skills.
- Comfortable with change and ability to embrace new ways of working.
- Having worked in an electronic gaming environment would be desirable.
Electronic Gaming Host employer: Rank Group
Contact Detail:
Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Gaming Host
✨Tip Number 1
Familiarise yourself with the latest trends in electronic gaming. Understanding popular games and customer preferences will help you engage with potential customers effectively during your interactions.
✨Tip Number 2
Network with current employees or industry professionals. They can provide insights into the company culture and expectations, which can be invaluable when you're trying to stand out as a candidate.
✨Tip Number 3
Demonstrate your passion for customer service in every interaction. Whether it's through social media or networking events, showing that you genuinely care about creating memorable experiences will resonate well with hiring managers.
✨Tip Number 4
Stay updated on Grosvenor's latest offerings and promotions. Being knowledgeable about what the company is currently doing will show your enthusiasm and commitment to becoming part of their team.
We think you need these skills to ace Electronic Gaming Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Grosvenor is looking for in an Electronic Gaming Host. Highlight your passion for customer service and electronic gaming in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in hospitality and any knowledge of electronic gaming. Use specific examples that demonstrate your ability to create memorable customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Grosvenor's, particularly in terms of service and teamwork.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Rank Group
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for electronic gaming during the interview. Share any personal experiences or knowledge you have about different games, as this will demonstrate your genuine interest and help you connect with the interviewers.
✨Emphasise Customer Service Skills
Since the role focuses on creating memorable experiences for customers, highlight your previous experience in hospitality or customer service. Provide specific examples of how you've gone above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork Abilities
Grosvenor values teamwork, so be prepared to discuss how you've successfully collaborated with colleagues in past roles. Share stories that showcase your ability to work well in a team and contribute to a positive work environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples where you had to adapt quickly or manage difficult customers, and explain how you approached those situations.
