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For Companies At a Glance
- Tasks: Build strong relationships with customers and ensure top-notch service delivery.
- Company: Join a leading luxury airline catering company known for elegance and sophistication.
- Benefits: Enjoy competitive salary, training opportunities, free meals, and travel perks.
- Why this job: Be part of a dynamic team that values innovation and personal impact.
- Qualifications: Experience in the airline or related industries, strong interpersonal skills, and analytical abilities required.
- Other info: Opportunity to work at exciting events nationally and internationally.
The predicted salary is between 36000 - 60000 £ per year.
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.
Job Description
- Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading.
- Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance.
- Support in effectively implementing and communicating account plans and activities.
- Attend all relevant internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation.
- Effectively use data in all aspects of the business and to drive objective decision making.
- Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team.
- Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate.
- Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same.
- Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact.
- Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements.
- Capturing action points and coordinating corrective action plans and/or commercial impact for presentation back to the client.
- Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues.
Qualifications
- Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational).
- Demonstrable account management/customer services experience.
- Strong interpersonal skills to build good customer and group company relationships.
- Good presentation and team leadership skills.
- Basic Food Safety and Hygiene understanding.
- Ability to think strategically and commercially.
- Strong analytical and numeracy skills.
- Process driven and comfortable with complex data requirements.
- Developing skills in forward planning with experience of Project Management related work.
- Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required.
- Experience in Paxia system highly desirable.
- Effective communicator with excellent written and verbal communication skills in English.
Additional Information
We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:
- Competitive salary based on experience.
- Training and qualifications needed to perform your duty including Food Safety Qualifications.
- Access to CIPD to expand your skills and knowledge.
- Free on-site staff meals.
- Salary reviews in line with personal performance.
- Opportunity to travel and work at DO & CO events nationally and internationally.
- Enjoy perks by referring your friends through our Refer a Friend Scheme.
- A business where you can have a real impact, we’re not afraid of new ideas!
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market.
DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Operational Account Manager employer: Arena One GmbH
Contact Detail:
Arena One GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Account Manager
✨Tip Number 1
Familiarise yourself with the luxury airline catering industry. Research current trends, key players, and customer expectations to demonstrate your knowledge during interviews. This will show that you are genuinely interested in the role and understand the market.
✨Tip Number 2
Network with professionals in the airline and catering sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors. Building relationships can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with data analysis and performance metrics. Be ready to share specific examples of how you've used data to drive decision-making in previous roles, as this is crucial for the Operational Account Manager position.
✨Tip Number 4
Showcase your interpersonal skills by preparing for behavioural interview questions. Think of scenarios where you've successfully built relationships or resolved conflicts, as these experiences will highlight your suitability for managing customer accounts effectively.
We think you need these skills to ace Operational Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the airline industry or related fields such as catering, logistics, or hospitality. Emphasise your account management and customer service skills, as well as any specific achievements that demonstrate your ability to build strong relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury catering industry and your understanding of the company's values. Mention how your skills align with the job requirements, particularly your analytical abilities and experience in managing customer expectations.
Highlight Relevant Skills: In your application, be sure to mention your proficiency in IT skills, especially Microsoft Excel, Word, and PowerPoint. If you have experience with the Paxia system, make it known, as this is highly desirable for the role.
Showcase Communication Skills: Since effective communication is key for this position, provide examples of how you've successfully communicated with clients or internal teams in the past. Highlight your written and verbal communication skills, ensuring they shine through in both your CV and cover letter.
How to prepare for a job interview at Arena One GmbH
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the airline catering industry. Discuss trends, challenges, and innovations that are relevant to luxury catering, as this will show your potential employer that you are well-informed and passionate about the field.
✨Emphasise Relationship Building Skills
Since the role involves building robust relationships with customers, be prepared to share examples of how you've successfully managed client relationships in the past. Highlight your interpersonal skills and how they have contributed to customer satisfaction.
✨Prepare for Data-Driven Discussions
The job requires effective use of data for decision-making. Be ready to discuss your experience with data analysis and how you've used it to drive improvements in previous roles. Familiarise yourself with key performance indicators (KPIs) relevant to the position.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've handled customer complaints or service issues in the past. Use specific examples to illustrate your problem-solving skills and your ability to respond effectively under pressure.
