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- Tasks: Lead patient experience initiatives and manage complaints to enhance care quality.
- Company: Join Sherwood Forest Hospitals NHS Foundation Trust, a top-rated healthcare provider in the East Midlands.
- Benefits: Enjoy a supportive work culture, career development opportunities, and a chance to make a real impact.
- Why this job: Be part of a compassionate team dedicated to improving patient care and outcomes.
- Qualifications: Seeking visionary nursing leaders with a passion for patient-centred care and strong leadership skills.
- Other info: This role is pivotal in shaping our patient engagement agenda and ensuring regulatory compliance.
The predicted salary is between 43200 - 72000 £ per year.
A Vacancy at Sherwood Forest Hospitals NHS Foundation Trust. Are you a compassionate, visionary nursing leader with a passion for improving patient experience and outcomes? We are seeking an exceptional Associate Director of Nursing for Patient Experience and Complaints (ADON) to join our senior leadership team and help drive our Trust’s ambition to deliver outstanding, patient-centred care.
This is a high-impact role where you will lead the Trust’s Patient Experience and Complaints function, ensuring it meets both internal goals and external regulatory requirements. You will be instrumental in shaping our patient engagement agenda, embedding a culture of continuous improvement, and ensuring that the voices of our patients and communities are heard and acted upon.
As ADON, you’ll provide expert guidance and support to clinical and non-clinical teams, enabling them to deliver high-quality, compassionate care. You will also represent the Trust at local, regional, and national forums, keeping us at the forefront of developments in patient experience and regulatory compliance.
This role offers a unique opportunity to make a real difference across the organisation—supporting governance, influencing strategic direction, and ensuring we continually strive for excellence in how we listen to, learn from, and care for our patients.
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
Associate Director of Nursing - Patient Experience and Complaints employer: Dominion Group Entertainment, L.L.C.
Contact Detail:
Dominion Group Entertainment, L.L.C. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director of Nursing - Patient Experience and Complaints
✨Tip Number 1
Familiarise yourself with the latest trends in patient experience and complaints management. Understanding current best practices will not only help you in interviews but also demonstrate your commitment to improving patient care.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in patient experience roles. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved patient outcomes in previous roles. Highlighting your hands-on experience will showcase your capability to lead the Trust’s Patient Experience and Complaints function effectively.
✨Tip Number 4
Research Sherwood Forest Hospitals NHS Foundation Trust thoroughly. Understanding their values, recent initiatives, and challenges will allow you to tailor your discussions and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Associate Director of Nursing - Patient Experience and Complaints
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description and person specification for the Associate Director of Nursing position. Make sure you understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in patient care, leadership roles, and any specific achievements related to improving patient experience and handling complaints. Use concrete examples to demonstrate your impact.
Showcase Your Vision: Articulate your vision for patient experience and complaints management in your application. Discuss how you would approach embedding a culture of continuous improvement and ensuring patient voices are heard.
Proofread and Personalise: Before submitting your application, proofread all documents for clarity and grammatical accuracy. Personalise your cover letter to reflect your passion for the role and the values of Sherwood Forest Hospitals NHS Foundation Trust.
How to prepare for a job interview at Dominion Group Entertainment, L.L.C.
✨Show Your Passion for Patient Care
Make sure to express your genuine passion for improving patient experience and outcomes. Share specific examples from your past experiences where you have successfully enhanced patient care or addressed complaints effectively.
✨Demonstrate Leadership Skills
As an Associate Director of Nursing, you'll need strong leadership skills. Prepare to discuss your leadership style and how you've motivated teams in the past to achieve high-quality, compassionate care.
✨Understand Regulatory Requirements
Familiarise yourself with the relevant regulatory requirements and standards that govern patient experience and complaints. Be ready to discuss how you would ensure compliance while driving improvements within the Trust.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would approach them, particularly in relation to patient engagement and continuous improvement.
