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- Tasks: Manage and support diverse applications, ensuring efficiency in service delivery.
- Company: Ki is revolutionising insurance with cutting-edge technology and a mission to disrupt a 335-year-old market.
- Benefits: Enjoy competitive pay, recognition for hard work, and a culture of inclusion and diversity.
- Why this job: Join a fast-growing team that values innovation and collaboration while making a real impact in the industry.
- Qualifications: Experience in insurance applications, ITIL frameworks, and IT service management is essential.
- Other info: Work in an agile environment with a focus on automation and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
Please visit our careers site to find out more about working at Ki.
Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs. Ki’s mission is simple: Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons.
What you will be working on: We are seeking a Service Operations Manager to oversee the management and support of a diverse range of applications within Ki. In this role, you will maintain our technology solutions for mid and back-office teams, whilst driving efficiency and excellence in service delivery. You will be responsible for working with the Transformation Programme to ensure a smooth transition of services into production. You will ensure that all systems under your ownership meet best practices, audit requirements, and operational needs. You will bring a passion to match ours to change the market through automation and a respect for what the market needs from the systems. You will help the team coordinate around challenging deadlines and releases and collaborate with different stakeholders across our organisation. This role suits individuals who enjoy managing multiple priorities, solving complex problems, and coaching teams to improve their processes. If you have experience with insurance industry applications, regulations, ITIL frameworks, and IT service management (ITSM) processes, then this could be the role for you.
Our culture: Inclusion & Diversity are at the heart of our business at Ki. We recognize that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought, and social background bring richness to our working environment. No matter who you are, where you’re from, how you think, or who you love, we believe you should be yourself. You’ll receive a highly competitive remuneration and benefits package. This is kept under constant review to ensure it remains relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.
Service Operations Manager- Technology employer: Innovation Group
Contact Detail:
Innovation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager- Technology
✨Tip Number 1
Familiarise yourself with Ki's technology and the insurance industry. Understanding their platform and how it leverages algorithms and machine learning will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of Ki on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific challenges they face, which you can address in your conversations.
✨Tip Number 3
Prepare to discuss your experience with ITIL frameworks and IT service management processes. Be ready to share specific examples of how you've improved service delivery or managed complex projects in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've successfully navigated challenging deadlines or coordinated with multiple stakeholders. This will demonstrate your ability to thrive in a fast-paced environment like Ki.
We think you need these skills to ace Service Operations Manager- Technology
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Service Operations Manager position. Tailor your application to highlight relevant experience in managing technology solutions and service delivery.
Highlight Relevant Experience: Emphasise your experience with insurance industry applications, ITIL frameworks, and IT service management processes. Use specific examples from your past roles to demonstrate how you've successfully managed multiple priorities and solved complex problems.
Showcase Your Passion: Convey your enthusiasm for digital disruption and automation in the insurance market. Discuss how your values align with Ki's mission and culture, particularly around inclusion and diversity.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your skills and experiences to the role. Mention your ability to collaborate with stakeholders and coach teams, as well as your commitment to driving efficiency and excellence in service delivery.
How to prepare for a job interview at Innovation Group
✨Understand the Company Culture
Before your interview, take some time to research Ki's culture and values. They place a strong emphasis on inclusion and diversity, so be prepared to discuss how your own experiences align with their mission and how you can contribute to a positive work environment.
✨Showcase Your Technical Knowledge
As a Service Operations Manager, you'll need to demonstrate your understanding of ITIL frameworks, IT service management processes, and insurance industry applications. Be ready to provide specific examples of how you've successfully managed technology solutions in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of complex challenges you've encountered in past positions and how you resolved them. Highlight your ability to manage multiple priorities and collaborate with various stakeholders.
✨Express Your Passion for Innovation
Ki is all about digital disruption and innovation in the insurance market. Share your enthusiasm for automation and how you believe it can transform the industry. Discuss any relevant projects or initiatives you've been involved in that showcase your forward-thinking approach.
