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- Tasks: Manage sea freight shipments and provide top-notch customer service daily.
- Company: Join cargo-partner, a global leader in logistics with 40 years of expertise.
- Benefits: Enjoy competitive salary, 25 days holiday, private healthcare, and free parking.
- Why this job: Be part of a supportive team culture while developing your career in logistics.
- Qualifications: 2+ years in Ocean Freight preferred; great customer service skills required.
- Other info: Work in a newly refurbished office near Manchester Airport.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Ocean Freight Forwarder looking for a fresh challenge with a growing global business? For over 40 years, we have served our clients with our Air, Ocean, Road, and Warehousing portfolio and we have enjoyed another very successful year at cargo-partner having strengthened our global position by joining the Nippon Express Group.
We are recruiting an Ocean Freight Operator to join our operations team in Manchester where you will work within our sea freight team to manage day-to-day business cases for export shipments, liaise with our clients keeping them updated on the status of their goods, as well as issue and monitor all the relevant transport/clearance documents. Providing a first-class customer service experience, your role is a highly pivotal position within the business, upholding our exemplary standards and safeguarding the timely export of all ocean freight.
At cargo-partner, we believe in comprehensive training, loyalty, and internal promotion to help our staff reach their full potential and our management team are there to support you in your personal development and give you the tools to build a successful career in the freight forwarding industry.
Who are we? cargo-partner are a global info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing solutions. With nearly 40 years expertise in information technology and supply chain optimization, we design tailor-made services for a wide range of industries to create competitive benefits for our customers all around the world. We are a diverse workforce with over 160 offices in more than 40 countries across the globe with new locations having already opened this year as we look to continue our growth.
Responsibilities:- Handle day-to-day business cases in the area of sea cargo import and export shipments and delivering of shipments in accordance with the procedures for dispatching and delivering.
- Issue and monitor transportation documents, collects documents for dispatching and delivering of shipments.
- Organize the admission of the shipments into the customs warehouse, export customs clearance, loading into the vessel and the dispatching of shipments.
- Make rate offers to customers and partners where applicable.
- Interface with customers / agents to take booking; coordinate shipments; troubleshoot issues; and provide updates on service disruptions etc.
- Communicate with clients on the status of their shipment.
- Use your knowledge and expertise to think outside the box to resolve potential shipment delays.
- Interact with our business partners across the cargo-partner network, agents, shipping carriers and customs bodies.
- Preferably 2+ years Ocean Import or Export experience.
- Great customer service skills.
- High competency in handling Sea cargo shipments.
- An enthusiastic, positive, team-focused attitude.
- You thrive in a busy and fast-paced environment.
- Open to learning new tasks and developing your career.
- A passion for transport and logistics.
- Ideally educated to degree level.
- Competitive salary.
- 25 days holiday + bank holidays.
- Newly refurbed Manchester Airport office.
- Private AXA healthcare.
- Free parking.
- Stability of employment working with a true international logistics business.
- Opportunity to progress through the business.
- A great team dynamic with a supportive and friendly culture.
Sea Freight Operator employer: cargo-partner GmbH
Contact Detail:
cargo-partner GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sea Freight Operator
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in ocean freight. Understanding current industry standards will not only boost your confidence during interviews but also demonstrate your commitment to staying informed in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the logistics and freight forwarding industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at cargo-partner.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed shipments or resolved issues in the past. Having concrete examples ready will help you stand out as a candidate who can handle the day-to-day challenges of the role.
✨Tip Number 4
Showcase your customer service skills during any interactions with the company. Whether it's through emails or phone calls, demonstrating a friendly and professional attitude can leave a lasting impression on the hiring team.
We think you need these skills to ace Sea Freight Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in ocean freight forwarding. Emphasise any specific skills related to sea cargo shipments, customer service, and documentation management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for transport and logistics. Mention your enthusiasm for the role and how your previous experience aligns with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, clearly outline your 2+ years of experience in Ocean Import or Export. Provide examples of how you've successfully managed shipments and resolved issues in a fast-paced environment.
Showcase Customer Service Skills: Since providing first-class customer service is crucial for this role, include specific instances where you have excelled in customer interactions, particularly in logistics or freight forwarding contexts.
How to prepare for a job interview at cargo-partner GmbH
✨Showcase Your Experience
Make sure to highlight your previous experience in ocean freight forwarding. Be prepared to discuss specific cases where you successfully managed shipments, resolved issues, or improved processes.
✨Demonstrate Customer Service Skills
Since providing excellent customer service is crucial for this role, think of examples where you went above and beyond for a client. This will show your potential employer that you understand the importance of client relationships.
✨Familiarise Yourself with Documentation
Brush up on the types of transport and clearance documents relevant to sea freight. Being able to discuss these confidently will demonstrate your knowledge and readiness for the role.
✨Prepare for Scenario Questions
Expect questions about how you would handle potential shipment delays or service disruptions. Think through your problem-solving strategies and be ready to share how you would apply them in real situations.
