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- Tasks: Manage our Warwick shop, creating a welcoming environment and maximising sales.
- Company: Join Relate at Family Action, a leading charity supporting families for over 150 years.
- Benefits: Enjoy flexible hours, a generous pension scheme, eye care vouchers, and professional development opportunities.
- Why this job: Be part of a supportive team making a real impact in the community while developing your skills.
- Qualifications: Charity retail experience preferred, strong customer care skills, and a focus on achieving targets.
- Other info: We value diversity and welcome applications from all backgrounds, offering guaranteed interviews for disabled candidates.
The predicted salary is between 27000 - 36000 £ per year.
We are looking for a talented Shop Manager who is an enthusiastic self-starter, with a passion for charity retail, to manage our Warwick shop on a full-time (37.5 hours per week) basis.
Who we are
Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners. Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all.
We currently manage 11 shops located within 5 regions across the UK. Our shops generate income to support the work of Relate. The shops are managed by paid Shop Managers, supported by Assistant Shop Managers/Sessional Workers (Retail Assistants) and our amazing Shop Volunteers.
What are we looking for?
- Charity retail experience preferred
- Experience of customer care
- High levels of organisational skills
- Highly focussed on maximising sales
- An eye for detail
- A sound track record in achieving targets and delivering success
You will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action.
The successful applicant will be required to work flexibly for 37.5 hours each week (5 days per week including weekends) across a 7-day trading week, Monday to Sunday.
What will we offer you?
We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with ongoing quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; Accessibility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.
We are forward looking, ambitious and committed to continuous improvement. We are a people-focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.
Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse any reasonable travel costs associated with attending an interview.
To Apply:
- Click the ‘Apply’ link below and fill out our digital application form
- Closing Date: Friday 6th June 2025
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please call Julie Potter: 07341 732752. Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.
Shop Manager employer: Webrecruit for Family Action
Contact Detail:
Webrecruit for Family Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with the charity retail sector, especially the values and mission of Relate at Family Action. Understanding their commitment to supporting families and communities will help you align your passion for charity retail with their goals during any discussions.
✨Tip Number 2
Network with current or former employees of Relate at Family Action. They can provide valuable insights into the shop manager role and the organisational culture, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your customer care skills and ability to maximise sales. Think about how you can showcase your organisational skills and attention to detail in a retail environment.
✨Tip Number 4
Be ready to express your enthusiasm for working in a flexible environment. Since the role requires weekend work and adaptability, showing that you are open to this will make you a more attractive candidate.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shop Manager at Relate. Highlight your relevant experience in charity retail and customer care in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your organisational skills, sales maximisation strategies, and any achievements in previous roles that demonstrate your capability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for charity retail and your understanding of Relate's mission. Use specific examples from your past experiences to illustrate how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Webrecruit for Family Action
✨Show Your Passion for Charity Retail
Make sure to express your enthusiasm for charity retail during the interview. Share any personal experiences or stories that highlight why you are passionate about working in this sector, as it aligns with the values of Relate at Family Action.
✨Demonstrate Organisational Skills
Prepare examples that showcase your organisational skills. Discuss how you've successfully managed tasks in previous roles, particularly in a retail environment, and how you can apply these skills to maximise sales and create a welcoming atmosphere.
✨Highlight Customer Care Experience
Be ready to talk about your experience in customer care. Provide specific examples of how you've gone above and beyond to ensure customer satisfaction, as this is crucial for creating a warm environment in the shop.
✨Prepare for Questions on Diversity and Inclusion
Since the organisation values diversity and inclusion, be prepared to discuss how you can contribute to these initiatives. Think about your own experiences and how they align with the company's commitment to supporting diverse communities.
