Danish speaking Customer Service Representative

Danish Speaking Customer Service Representative

Language Matters Recruitment Consultants Ltd

Watford, Hertfordshire – Full Time

Reference: 222753384

One of the largest medical technology companies in the world has an exciting vacancy for a Danish speaker to join their customer support team in Watford Business Park. The successful applicant will be responding to inquiries from customers concerning medical devices and services in a helpful, professional, and empathetic manner. The client provides all necessary equipment, onboarding, and training to support remote work, with a hybrid model in place after training (2 days from the office and the rest from home). Working hours are Monday to Friday / 7:00 am – 3:30 pm.

Your responsibilities will include:

1. Delivering exceptional customer service and product support via telephone and email across the Danish-speaking market.
2. Demonstrating empathy, patience, and resilience while assisting customers safely.
3. Ensuring all inquiries via telephone and email are responded to in a timely manner (inbound calls).
4. Maintaining up-to-date knowledge of the system and products to provide guidance and advice on the products and services.

About you:

To succeed in this role, you should have a customer-focused approach and be fluent in both Danish and English, written and spoken. This is an exciting opportunity for a passionate, dedicated, and motivated Danish-speaking Customer Support Representative to join a growing customer support team. You will gain invaluable experience working within a medical technology company. In return, you will receive great additional benefits and a generous holiday package – reach out to us today to learn more!

Profile:

1. Native-level fluency in Danish, both written and spoken.
2. Fluency in English, both written and spoken.
3. Previous experience in customer service, customer support, or a help desk role is desirable.
4. Experience or knowledge of medical equipment and an interest in the healthcare industry is a plus.

To apply, please send your CV in English and in Word format to Ismael. Language Matters is acting as an employment agency in relation to this vacancy.

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