Customer Service Representative - first direct - Level 3 Apprenticeship - Leeds

Customer Service Representative – first direct – Level 3 Apprenticeship – Leeds

Apply From: 16/10/2024

Learning Provider

Delivered by KAPLAN FINANCIAL LIMITED

Employer

HSBC BANK PLC

Vacancy Description

As a Customer Service Representative Apprentice, you will:

• Support our existing customers facing financial difficulty.
• Support mainly on the telephone.
• Think outside the box and be informative about alternative digital services, whilst supporting with banking queries.
• Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers in this telephony-based role.

Customer service experience is desirable, but not essential for this role.

Key Details

Vacancy Title

Customer Service Representative – first direct – Level 3 Apprenticeship – Leeds

Employer Description

HSBC is one of the largest banking and financial services organisations in the world, serving over 40 million customers globally. We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and helping people fulfil their hopes and ambitions. To help achieve this, we want to recruit talented individuals from all walks of life who share our vision. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants.

Vacancy Location

40 Wakefield Road, Leeds, LS98 1FD

Wage Frequency

Custom

Number of Vacancies

10

Vacancy Reference Number

1000281366

Key Dates

Apply From

16/10/2024

Closing Date For Applications

2024-11-08 23:59:59

Interview Begin From

Possible Start Date

2025-02-24

Training

Training to be Provided

• It’s a permanent, entry level role; an apprenticeship opportunity which will see the successful candidates join for a 12-18-months Level 3 Apprenticeship programme, all fully funded by first direct.
• You will be supported throughout your entire journey, with a mixture of classroom learning, independent study and on the job training, designed to build your foundations for a successful career within the HSBC Group.
• Qualification attained in this programme is Level 3 Customer service specialist.

Skills Required

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Non judgemental, Patience.

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