Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle sales enquiries, manage stock, and ensure customer satisfaction as a Parts Advisor.
- Company: Swansway is a family-run dealership group with 20 locations across the UK.
- Benefits: Enjoy flexible working, increasing holidays, and discounts for you and your family.
- Why this job: Join a caring team that values long-term relationships and offers growth opportunities.
- Qualifications: Experience in a dealership and strong communication skills are essential.
- Other info: Be part of a supportive family atmosphere where your contributions truly matter.
The predicted salary is between 24000 - 36000 £ per year.
As a Parts Advisor, you’ll be responsible for handling external sales enquiries for parts. You will also work closely with the aftersales team in the dealership to understand what parts are required for the work coming into the dealership. It’s important to understand stock management and build a good working relationship with the external parts supplier. Your role will be to ensure that all parts orders are efficiently and accurately processed and that all stock purchase records are correctly maintained. You will also ensure that all company policies and procedures are adhered to at all times. You will ensure that all customers in retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will complete all administrative functions accurately and timely and log any discrepancies of stock with the Aftersales Manager.
Key Responsibilities:
- Ordering of parts
- Stock management
- Ensuring customer satisfaction scores are maintained
- Upselling of products and services
- Becoming a parts expert
Requirements:
- You should have experience in a similar role in a dealership environment.
- You should have a good understanding of parts ordering and be able to prioritise your workload efficiently.
- You should be proactive and a team player.
- Strong communication skills are important in this role.
About Swansway:
Founded in 2003 by Michael Smyth and his three sons, David, Peter, and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North, we partner with eleven brands including Audi, Volkswagen, Land Rover, Honda, and many more. We’re expanding our own-brand, Motor Match, our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre, and an eBay shop recycling obsolete parts. All this is supported by our Head Office in Crewe. It’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family, making us a great place to work. We live by our caring, honest, and proud values, which is why our long service boards are brimming with names who’ve been with us five, ten, and fifteen years!
Benefits:
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family
When you join Swansway, you’re joining a family; so, if you enjoy and thrive in an inclusive family atmosphere, apply to join us now!
Parts Advisor employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific parts and brands that Swansway deals with. Understanding the products will not only help you in conversations but also show your genuine interest in the role.
✨Tip Number 2
Network with current employees or industry professionals to gain insights into the dealership environment. This can provide you with valuable information about the company culture and expectations.
✨Tip Number 3
Brush up on your stock management skills, as this is a key part of the role. Being able to demonstrate your knowledge in this area during discussions can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle customer interactions and upselling. Think of examples from your past experience where you successfully managed customer satisfaction and increased sales.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parts Advisor. Highlight your experience in handling sales enquiries, stock management, and customer service in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in a dealership environment. Emphasise your skills in parts ordering, communication, and teamwork, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of Swansway's values. Mention specific examples of how you've contributed to customer satisfaction and efficiency in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Parts Advisor position.
How to prepare for a job interview at Swansway Group
✨Know Your Parts
Familiarise yourself with the parts and products relevant to the dealership. Being able to discuss specific parts, their uses, and any recent trends in the industry will show your expertise and enthusiasm for the role.
✨Demonstrate Strong Communication Skills
Since this role involves liaising with customers and the aftersales team, practice clear and concise communication. Be prepared to give examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Showcase Your Team Spirit
As a Parts Advisor, you'll need to work closely with others. Highlight your ability to collaborate and support your colleagues, perhaps by sharing a story where teamwork led to a successful outcome.
✨Understand Stock Management
Brush up on stock management principles and be ready to discuss how you’ve handled inventory in past roles. Mention any systems or software you’re familiar with that can help streamline the ordering process.
