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- Tasks: Lead social strategy and client relationships for Ford in France, managing a team of freelancers.
- Company: Born Social is a global social media agency focused on innovative social-first strategies for top brands.
- Benefits: Enjoy hybrid working, 25 days holiday, wellbeing budget, and opportunities for learning and development.
- Why this job: Join a B Corp that values people, planet, and profit while fostering a collaborative culture.
- Qualifications: Fluent French and English speaker with 4+ years in Client Services within an agency setting.
- Other info: Diversity is celebrated; applications from all backgrounds are encouraged.
The predicted salary is between 49680 - 56160 £ per year.
A benchmarked salary between £49,680 to £56,160 based on your level within our progression framework.
Who we are
Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow. For the last 10 years, we’ve helped brands navigate and harness the chaos of social, bringing method to the madness. From household names like Guinness, Primark, and Ford to the next generation of big brands like Nando's, Peloton, and Fever-Tree. As a proud B Corp, we care about People, Planet, and Profit in equal measure. We work hard to attract, retain, and develop the best social-first talent in our industry, creating a business and culture for them to thrive in.
We’re looking for an Account Director who is a French native to lead the local market social strategy and client relationships for Ford in France. You will work with our French clients (in their local language) to deliver our social strategy in their market, leading a small team of freelancers in Paris to build community, ideate, and create content, all rooted in French market knowledge and insights. You will collaborate with the wider Ford Europe account team to identify opportunities and communicate the value of Born Social's work to your local market clients.
What you’ll be doing:
- Account leadership: Ensuring output for your market aligns with the overall social strategy and working with teams to execute against that strategy. Set up teams effectively to support your pursuit of higher standards of work. Inspire your account teams to produce Born Social’s best work across all delivery areas.
- Relationship development: As the main point of contact for your clients, foster collaborative, trusting, and constructive relationships that allow you to effectively identify and communicate the value of Born Social's work to Ford.
- Project management: Organize key calls, meetings (team & independent), and Quarterly Reviews. Recognize and resolve delivery or client issues or lack of results. Work with wider team members to review ways of working, ensuring positive delivery experiences for both clients and teams.
- Overseeing delivery: Work with local freelancers in Paris to deliver social-first work that meets our strategy—supporting with briefing, quality control, and overseeing delivery.
- Local market visits: Conduct regular visits to Paris (likely monthly) to build relationships and deliver our best work, spending time with clients and freelance networks.
- Commercial management: Ensure accurate scope of work delivery (deliverables and time), use time tracking, ensure high-quality deliverables and deadlines are met. Address scope or resourcing issues and lead new resourcing requests, reporting on commercial performance monthly.
Who we’re looking for:
- You’re a London-based French native who speaks fluent English.
- You have 4+ years of experience in a Client Services role within an agency setting.
- You are passionate about improving client experience and enjoy relationship development.
- You aim to own and drive account quality, with a good understanding of social-first delivery (strategy, creative, media, management).
- You understand good project management and client service principles, and have helped develop these in others.
- You have a proven track record of retaining, developing, and growing accounts.
Our values:
- See Challenge as Opportunity: Not about optimism, but about viewing challenges as opportunities for growth.
- Say It Simply: Communicate honestly, clearly, and confidently.
- Do What You Say: Uphold trust and reputation through integrity.
- Make Each Other Better: Foster a culture of collaboration and development.
- Consciously Contribute: Focus on social and environmental impact beyond immediate work.
Company Benefits:
- Flexibility: Hybrid working, core hours, and an allowance for remote work up to 4 weeks/year.
- Holiday: 25 days plus a 3-day company shutdown between Christmas & New Year.
- Wellbeing: £30 monthly wellbeing budget or health insurance, Spill (mental health support), trained Mental Health First Aiders, Recharge Day, Bike2Work scheme.
- Learning & Development: Membership to IPA, internal/external courses, training budget, team sessions.
- Contribute: One day annually for volunteering, supporting social/environmental causes.
- Incentives: Monthly prizes and an annual Profit Share Scheme.
- The Usual Suspects: Pension, parental leave, life assurance.
- Clubs: Book, Film, Run, Cycling, Tag Rugby Clubs.
- Consciously Contribute: Join sustainability committees.
- Born Socials: Social events and team activities.
Everyone's welcome: We celebrate diversity and are committed to an inclusive, equal opportunities workplace. Applications are welcome regardless of race, religion, sex, gender identity, sexual orientation, age, or parental status. We go beyond compliance to foster a creative, inclusive environment.
A day in the life at Born Social: Visit Day of Wrk to see what daily life is like in our roles, with content from team members including Social Media Managers, Motion Designers, and Account Managers.
Born Social & Croud: Born Social is proud to be part of Croud, a global full-service digital marketing agency, operating as a network of specialists to deliver superior brand outcomes and unlock potential for our people, clients, and communities.
Account Director (French Native) employer: Born Social
Contact Detail:
Born Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director (French Native)
✨Tip Number 1
Familiarise yourself with Born Social's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially around collaboration and social impact.
✨Tip Number 2
Leverage your network to connect with current or former employees of Born Social. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to manage client relationships and deliver successful projects. Highlight instances where you've turned challenges into opportunities, as this aligns with their value of seeing challenges positively.
✨Tip Number 4
Stay updated on the latest trends in social media and marketing, particularly in the French market. Being able to speak knowledgeably about current trends and how they could impact Ford's strategy will set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Account Director (French Native)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and project management, particularly within an agency setting. Emphasise your fluency in French and English, as well as any specific achievements that demonstrate your ability to improve client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for social media and how your values align with Born Social's. Mention specific examples of how you've successfully managed accounts or projects in the past, and how you view challenges as opportunities for growth.
Showcase Your Understanding of the Role: Demonstrate your understanding of the Account Director role by discussing your knowledge of social-first strategies and your experience in leading teams. Highlight your ability to communicate effectively with clients and your approach to fostering collaborative relationships.
Proofread and Edit: Before submitting your application, carefully proofread your documents to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Born Social
✨Showcase Your Bilingual Skills
As a French native, it's crucial to demonstrate your fluency in both French and English during the interview. Be prepared to switch between languages seamlessly, especially when discussing your experience with French clients or projects.
✨Highlight Your Client Relationship Experience
Since the role focuses on client relationships, share specific examples of how you've successfully developed and maintained client partnerships in previous roles. Discuss any strategies you used to foster trust and collaboration.
✨Demonstrate Your Project Management Skills
Be ready to discuss your project management experience, particularly in an agency setting. Highlight how you've organised teams, managed timelines, and resolved issues to ensure successful project delivery.
✨Align with Company Values
Familiarise yourself with Born Social's values and be prepared to discuss how your personal values align with theirs. Share examples of how you've viewed challenges as opportunities or contributed to social and environmental causes in your previous roles.
