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For Companies At a Glance
- Tasks: Be the go-to person for customer queries via phone, email, and chat.
- Company: Join a leading FMCG company focused on innovation and sustainability.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and flexible working options.
- Why this job: Make a real impact by ensuring customer satisfaction in a supportive team.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude required.
- Other info: Full-time and part-time positions available with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
We are partnering with a leading player in the FMCG sector, committed to providing innovative products that meet the everyday needs of consumers. With a focus on excellence, sustainability, and growth, we are looking for a strategic and dynamic Customer Service Specialist to join their team and help drive the success of product categories.
You will be the first point of contact for customers, offering support through phone, email, and chat. Your role will be crucial in ensuring customer satisfaction and upholding the brand's reputation. We are open to candidates who are looking for either full-time or part-time positions.
Your Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat, addressing inquiries, issues, and concerns promptly and professionally.
- Resolve customer complaints in a friendly, empathetic, and effective manner.
- Assist customers with product knowledge, order processing, returns, and technical support.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with other teams (e.g., sales, technical support) to provide solutions for complex customer issues.
- Follow up with customers to ensure their satisfaction with our products and services.
- Meet and exceed service quality and response time goals.
The Requirements:
- Proven experience in customer service or a similar role.
- Experience within an FMCG/Manufacturing business.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in stressful situations.
- Proficiency in using customer service software and tools (e.g. Microsoft Office, Outlook).
- Positive attitude, team-oriented mindset, and a commitment to delivering high-quality service.
- Flexibility to work in shifts, including evenings and weekends (if applicable).
What’s in it for you?
- Competitive Salary.
- Generous Benefits package to include bonus, increased holiday allowance, private healthcare and much more!
- Opportunities for various training opportunities and career growth.
- Supportive and inclusive work environment.
- Hybrid and flexible working arrangements (if applicable).
Apply for more information on this exciting opportunity!
Customer Service Specialist - Preston employer: Permanent Futures
Contact Detail:
Permanent Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Preston
✨Tip Number 1
Familiarise yourself with the FMCG sector and the specific products offered by the company. Understanding their product range will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints. Role-playing different scenarios with a friend can help you develop a calm and professional approach, which is crucial for this role.
✨Tip Number 3
Get comfortable with customer service software and tools. If you’re not already familiar with platforms like Microsoft Office or Outlook, consider taking a quick online course to boost your confidence and show your commitment to the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Specialist - Preston
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of a Customer Service Specialist.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly within the FMCG sector. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills and attention to detail.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Highlight specific examples from your past experiences that showcase your ability to provide exceptional customer service and resolve complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Specialist.
How to prepare for a job interview at Permanent Futures
✨Research the Company
Before your interview, take some time to learn about the company’s values, products, and recent developments in the FMCG sector. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. During the interview, demonstrate your verbal and written skills by articulating your thoughts clearly and listening actively to the interviewer.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in customer service, especially within the FMCG sector. Use specific examples to illustrate how you've successfully handled customer inquiries and resolved issues in the past.
