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- Tasks: Act as a bridge between tenants and project teams, ensuring smooth communication.
- Company: Join a leading contractor in the Social Housing sector making a real impact.
- Benefits: Enjoy a permanent position with opportunities to improve communities and enhance tenant experiences.
- Why this job: Be part of meaningful projects that upgrade social housing and support residents.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Opportunity to work on exciting initiatives like the Social Housing Decarbonization Fund.
The predicted salary is between 28800 - 43200 £ per year.
Resident Liaison Officer Location: North West London Contract Type: Permanent Are you passionate about delivering exceptional customer service and making a difference in the lives of residents? We’re looking for a Resident Liaison Officer to join the team of a leading main contractor in the Social Housing sector. In this role, you’ll act as a vital bridge between tenants and the project team, ensuring residents are supported and disruptions are minimized during refurbishments. Why This Role? This is an exciting opportunity to contribute to projects that improve communities, including working on a Social Housing Decarbonization Fund initiative. As a Resident Liaison Officer, you’ll play a key role in delivering an outstanding tenant experience while supporting meaningful upgrades to social housing. What You’ll Be Doing Maintaining an up-to-date on-site database to track activities and progress. Conducting regular meetings with client representatives and tenants to uphold excellent customer service standards. Establishing and enforcing a consistent and effective customer care approach. Serving as the escalation point for resolving tenant complaints promptly and professionally. Coordinating and managing tenant relationships across multiple sites to e…
Resident Liaison Officer employer: Spencer & James ltd
Contact Detail:
Spencer & James ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarize yourself with the social housing sector and current trends in decarbonization. This knowledge will not only help you understand the projects better but also demonstrate your commitment to improving communities during interviews.
✨Tip Number 2
Network with professionals in the social housing field. Attend local community events or industry meetups to connect with potential colleagues and learn more about the challenges they face, which can give you an edge in discussions.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you successfully resolved complaints or improved tenant experiences, as these stories will resonate well with the hiring team.
✨Tip Number 4
Research the main contractor's previous projects and their impact on the community. Being able to discuss their work and how you can contribute to similar initiatives will show your genuine interest in the role and the organization.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Customer Service Experience: Since this role emphasizes exceptional customer service, make sure to showcase any previous experience in customer-facing roles. Use specific examples that demonstrate your ability to resolve complaints and maintain positive relationships.
Demonstrate Communication Skills: Effective communication is crucial for this position. In your application, provide examples of how you've successfully communicated with diverse groups, whether through meetings, reports, or direct interactions with clients and tenants.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences that align with the Resident Liaison Officer role. Use keywords from the job description to ensure your application stands out to hiring managers.
How to prepare for a job interview at Spencer & James ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you made a positive impact on residents or clients, highlighting your commitment to improving their experience.
✨Demonstrate Your Communication Skills
As a Resident Liaison Officer, effective communication is key. Prepare to discuss how you would conduct meetings with tenants and client representatives. Practice articulating your thoughts clearly and confidently, as this will showcase your ability to bridge the gap between tenants and the project team.
✨Highlight Your Problem-Solving Abilities
Be ready to provide examples of how you've resolved complaints or issues in previous roles. Discuss your approach to handling tenant complaints and how you ensure they are addressed promptly and professionally, which is crucial for maintaining strong tenant relationships.
✨Familiarize Yourself with Social Housing Initiatives
Research the Social Housing Decarbonization Fund initiative and be prepared to discuss its importance. Showing that you understand the broader context of the role and its impact on communities will demonstrate your genuine interest in the position and the sector.
