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- Tasks: Join our team as an Outpatient Booking Clerk, managing patient appointments and queries.
- Company: UHSussex is a leading NHS Trust dedicated to patient care and community wellbeing.
- Benefits: Enjoy flexible working options, a comprehensive wellbeing programme, and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while working in a supportive and inclusive environment.
- Qualifications: Good computer skills and excellent communication abilities are essential; training provided.
- Other info: We welcome applications from diverse backgrounds and offer support for new team members.
The predicted salary is between 24071 - 25674 £ per year.
View all our vacancies across our hospitals in Sussex. Search, find and apply for a job with us today.
Band 3
Main area: Clerical Administration
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 279-6650663-DEC24
Employer: University Hospitals Sussex NHS Foundation Trust
Employer type: NHS
Site: Royal Sussex County Hospital
Town: Brighton
Salary: £24,071 - £25,674 per annum, pro rata
Salary period: Yearly
Closing: 06/01/2025 23:59
About our Trust:
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years. Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First.
Job overview:
University Sussex Hospitals Trust is recruiting for its busy elective outpatient booking service. The overall aim of the booking centre is to improve the efficiency of the service and the quality of the patient experience and has five key objectives:
- The post holder will be expected to provide a service to all Trust-wide clinics.
- An up-to-date knowledge of outpatient clinics will be required to enable the post holder to make, amend, and cancel appointments and handle straightforward queries in outpatient specialties as this will become a multi-skilled role.
- The role will range from the registration of a new patient, handling GP and patient queries for clinics, making appointments using Trust systems such as full and partially booked appointments.
Main duties of the job:
- Ensuring all patient appointments are booked on receipt of referral and triage.
- Ensuring patients are assigned to the right clinic first time.
- Ensuring an efficient telephone service is maintained.
- Minimising short notice cancelled clinics and optimising clinic capacity.
- Introducing a patient-focused booking program.
Skills and Experience:
- Good standard of computer skills – full training will be given on the patients administration system.
- Excellent verbal and written communication skills with the ability to communicate with patients/service users and staff at all levels of the organisation.
- Experience of using the patient administration system.
- Knowledge of RTT Pathways and NHS targets.
Equality, Diversity and Inclusion:
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues.
Important information for applicants:
- Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
- DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check.
- Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigration eligibility criteria.
- Closing adverts early: Please apply as early as you’re able for this role. In the event of exceptional interest we may close adverts earlier than specified.
Further Information:
For help with the application process for non-medical vacancies only, please contact the Resourcing Team by Email: uhsussex.non-medicalvacancies@nhs.net
Outpatient Booking Clerk[based now in Brighton, RSCH] employer: University Hospitals Sussex NHS Foundation Trust...
Contact Detail:
University Hospitals Sussex NHS Foundation Trust... Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Booking Clerk[based now in Brighton, RSCH]
✨Tip Number 1
Familiarise yourself with the NHS and its values, especially those of UHSussex. Understanding their commitment to patient care and diversity will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Gain experience in a high-volume customer service environment, particularly in healthcare settings. If you can, volunteer or shadow in similar roles to understand the dynamics of patient interactions and booking systems.
✨Tip Number 3
Brush up on your communication skills, both verbal and written. Practice how to clearly convey information and handle queries, as this role requires effective interaction with patients and healthcare professionals alike.
✨Tip Number 4
Network with current or former employees of UHSussex. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Outpatient Booking Clerk[based now in Brighton, RSCH]
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Outpatient Booking Clerk. Familiarise yourself with the key objectives and duties mentioned in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in a high-volume patient or customer contact centre, especially within an acute hospital environment. Mention specific skills that align with the requirements, such as communication and computer skills.
Showcase Your Commitment to Diversity: Since UHSussex values diversity, include examples of how you have championed equality and inclusion in your past roles. This could be through participation in diversity initiatives or personal development related to equalities issues.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also reflects your passion for patient care and commitment to the NHS values. Make sure to express why you want to work specifically for UHSussex and how you can contribute to their mission.
How to prepare for a job interview at University Hospitals Sussex NHS Foundation Trust...
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Outpatient Booking Clerk. Familiarise yourself with the key objectives of the booking centre and how they aim to improve patient experience. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with patients and staff, be prepared to discuss your communication skills. Share examples of how you've effectively handled queries or resolved issues in previous roles, especially in a high-volume contact centre environment.
✨Highlight Your IT Proficiency
Since good computer skills are essential, be ready to talk about your experience with patient administration systems or similar software. If you have any specific examples of how you've used technology to improve efficiency, make sure to mention those.
✨Emphasise Your Commitment to Diversity
UHSussex values diversity and inclusion, so be prepared to discuss how you've championed these principles in your previous roles. Share any experiences that demonstrate your understanding of equality issues and how you can contribute to a supportive workplace culture.
