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- Tasks: Engage with customers to cross-sell funding services and manage your own caseload.
- Company: Join Handepay, a top player in the payments industry known for integrity and support.
- Benefits: Enjoy 25 days leave, share incentives, free parking, and a great work-life balance.
- Why this job: Fast-paced role with uncapped commission and opportunities for personal growth and success.
- Qualifications: Target-driven, excellent communicator, and able to manage your workload independently.
- Other info: Structured training and social events to foster a supportive team culture.
The predicted salary is between 20400 - 30600 £ per year.
£25,500 basic salary plus uncapped commission OTE £35k+
Haydock, Merseyside
Monday-Friday, 9am-5.15pm, 36.25 hours per week
The role involves contacting existing customers to cross-sell partner services that provide short to medium term funding for SMEs looking for a flexible and sustainable alternative to traditional banking products. You will work towards a set of commercial KPIs and deliver high-quality conversations over the phone.
Key responsibilities:
- Professionally handle all customer contact from various sources (Telephone, letter, email)
- Identify and resolve customer issues through effective questioning and objection handling
- Cross-sell additional products and services that are of benefit to each customer
- Maintain and develop relationships with internal departments
- High volume outbound calls (warm leads provided) to new businesses, receiving inbound calls and managing your own caseload
This is a fast-paced target-driven role with significant rewards for on-target performance.
About you:
- Target focused with a proven track record of delivering performance
- Excellent negotiation and objection handling skills
- Strong communicator with a confident telephone manner
- Takes ownership of queries, problems and projects and manages to resolution
- Able to manage own workload and work unsupervised if necessary
- PC Literacy – use of in-house database and MS Office applications
- Team player with a clear focus on providing excellent customer service
Who are Handepay?
Handepay, part of the PayPoint Group, is a leading player in the payments industry with a remarkable proposition that is unrivalled. Our core values of transparency, honesty, and integrity contribute to our excellent Trust Pilot reviews.
We treat every customer and employee as an individual and ensure full support to achieve goals.
Job type: Permanent, Monday to Friday. Our contracted working hours are 36.25 per week, Monday to Friday 9am-5.15pm.
We focus on ensuring our team enjoys a good work-life balance, offering a range of benefits:
- 25 days annual leave, plus 8 UK bank holidays
- Company share incentive plan
- Electric Vehicle Scheme
- Free on-site parking
- Contributory pension scheme and life assurance (subject to conditions)
- Structured induction and ongoing training and support
- Opportunity to progress through the business
- Discounts through our employee benefits platform
- Offices conveniently located on the A580, close to M6
- Employee social events and lunches
- Free refreshments provided
Sales Advisor employer: PayPoint Group
Contact Detail:
PayPoint Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Handepay. Understanding their unique selling points will help you effectively cross-sell to customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves high-volume outbound calls, being able to engage customers confidently and handle objections smoothly will set you apart from other candidates.
✨Tip Number 3
Research common customer pain points in the SME funding sector. Being prepared to discuss how you can address these issues will show your potential employer that you are proactive and customer-focused.
✨Tip Number 4
Network with current or former employees of Handepay on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any achievements related to meeting targets or KPIs, as this role is target-driven.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're passionate about the role. Mention specific examples of how you've successfully handled customer queries or objections in the past.
Highlight Relevant Skills: In your application, focus on skills such as negotiation, problem-solving, and PC literacy. These are crucial for the Sales Advisor position and should be clearly demonstrated in your application.
Show Enthusiasm for the Company: Research Handepay and mention their core values in your application. Express your enthusiasm for working with a company that prioritises transparency, honesty, and integrity, as well as your commitment to delivering excellent customer service.
How to prepare for a job interview at PayPoint Group
✨Know Your Product
Familiarise yourself with the services offered by Handepay, especially those related to short to medium term funding for SMEs. Understanding the benefits and features of these products will help you confidently cross-sell during the interview.
✨Demonstrate Your Communication Skills
Since the role requires high-quality conversations over the phone, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer queries or objections in the past.
✨Showcase Your Target-Driven Mindset
Be ready to discuss your previous achievements in meeting or exceeding targets. Use specific metrics or examples to illustrate your success and how you can bring that same drive to Handepay.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your objection handling and negotiation skills. Practise common scenarios you might encounter in a sales environment to show your ability to think on your feet.
