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- Tasks: Inspire the Customer Services Team to enhance online shopping experiences and drive client engagement.
- Company: Join Capri, a brand committed to diversity and inclusivity in the workplace.
- Benefits: Enjoy a full-time role with opportunities for growth and a dynamic team environment.
- Why this job: Be part of a team that values innovation and customer experience in a luxury retail setting.
- Qualifications: Previous experience in ecommerce or luxury retail is preferred; strong communication skills are essential.
- Other info: Capri promotes equal opportunity and values diverse perspectives.
The predicted salary is between 36000 - 60000 £ per year.
The role of the Client Experience Coordinator is to inspire the Customer Services Team to create an online shopping experience like no other. You will be responsible for developing and enhancing the client experience online and driving engagement initiatives to boost sales via the Customer Services team. This includes spearheading initiatives that aim to improve client loyalty and retention, as well as the post-purchase experience. The candidate should be passionate about improving the online client experience and providing solutions to connect the digital with the physical by participating in the roll-out of global projects that create seamless client journeys. They should have multiple sales channels and/or Customer Service experience, and be a dynamic and meticulous individual, with strong interpersonal and problem-solving skills, as well as an enthusiastic and proactive approach to the job and a team-player mindset.
Responsibilities:
- Coordinate and implement product training and sales through service initiatives for the Customer Service team.
- Work alongside the Director of Omnichannel Operations and Omnichannel Customer Service Manager to define the overarching sales strategy and monthly Customer Service sales targets.
- Motivate and drive the team to achieve this through incentive ideas.
- Increase the spend of individual clients and develop customer loyalty by training the Customer Service team to understand their needs and cross-/up-selling.
- Act as a champion for the voice of the customer, looking for areas of improvement in our Omnichannel Services journey.
- Develop a deep understanding of our brand, products, and services to create innovative solutions for our clients, working alongside our Retail Excellence, Private Client, and Ecommerce Trade teams.
- Work alongside our CRM and Marketing teams to create and drive Customer Engagement initiatives.
- Benchmark against competitors to feed into strategic development of the client experience.
- Implement and submit weekly and monthly reports on the growth of sales for the Customer Services team, providing relevant feedback and customer insights.
Skills:
- Previous experience in a results-driven multi-channel ecommerce environment as well as luxury retail preferred.
- Strong understanding of online and offline customer journeys.
- Knowledge of ecommerce disciplines, channels, and platforms are a plus.
- Strong focus on delivering an exceptional customer experience.
- Demonstrate a passion for the brand.
- Commercially minded and extremely driven.
- Excellent written and spoken communication skills in English.
- Knowledge of additional language(s) is a plus.
- Have a sense of urgency and the ability to work under pressure, handle challenging situations, and swiftly deal with changing needs.
- Ability to drive and lead projects, multitask, and prioritize.
- Strong attention to detail and time management skills.
- An excellent team player, with flexible working attitude at all times, paired with strong communication and networking skills.
- Self-starter with a high degree of initiative, with ability to contribute to projects, multi-task, and prioritize.
- Confident with all Microsoft packages.
- Experience of using analytical tools (e.g. Google Analytics), order management tools (SAP), and Customer Services tools (Zendesk) is a plus.
- Technical experience particularly automated data feeds, piloting, and testing new technologies, is also a plus.
Omnichannel Client Experience Coordinator employer: Michael Kors
Contact Detail:
Michael Kors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omnichannel Client Experience Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in omnichannel retail. Understanding how different sales channels interact can help you demonstrate your knowledge during interviews and show that you're passionate about enhancing the client experience.
✨Tip Number 2
Network with professionals in the ecommerce and customer service sectors. Attend industry events or join online forums to connect with others who share your interests, which can lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experiences in previous roles. Highlighting your problem-solving skills and ability to drive engagement initiatives will make you stand out as a candidate.
✨Tip Number 4
Research StudySmarter and our approach to client experience. Being knowledgeable about our brand and values will not only help you tailor your responses but also show your enthusiasm for joining our team.
We think you need these skills to ace Omnichannel Client Experience Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and e-commerce. Emphasise any roles where you've improved client experiences or driven sales, as these are key aspects of the Omnichannel Client Experience Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing online client experiences. Mention specific initiatives you've led or participated in that align with the responsibilities of the role, such as training teams or implementing customer engagement strategies.
Showcase Your Skills: Highlight your strong interpersonal and problem-solving skills in your application. Provide examples of how you've successfully navigated challenging situations or improved team performance in previous roles.
Research the Company: Familiarise yourself with the company's brand, products, and values. This knowledge will help you tailor your application and demonstrate your enthusiasm for the role and the company during the selection process.
How to prepare for a job interview at Michael Kors
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for enhancing the online client experience. Share specific examples of how you've improved customer journeys in previous roles, and demonstrate your understanding of both online and offline interactions.
✨Highlight Your Multi-Channel Experience
Discuss your previous experience in multi-channel environments, especially in ecommerce or luxury retail. Be prepared to explain how you can leverage this experience to drive engagement initiatives and boost sales.
✨Demonstrate Problem-Solving Skills
Prepare to discuss challenges you've faced in customer service roles and how you resolved them. This will showcase your strong interpersonal skills and ability to handle pressure, which are crucial for this position.
✨Be Ready to Discuss Data-Driven Decisions
Familiarise yourself with analytical tools like Google Analytics and be ready to talk about how you've used data to inform strategies in past roles. This will show your commercial mindset and ability to contribute to the growth of the Customer Services team.
