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- Tasks: Engage with customers via phone, email, and chat to resolve inquiries and issues.
- Company: Join AMK Hardware Ltd, a top distributor in the hardware industry for over 40 years.
- Benefits: Enjoy a competitive salary, attendance bonus, and opportunities for skill development.
- Why this job: Be part of a friendly team that values customer satisfaction and continuous learning.
- Qualifications: Excellent communication skills and a passion for helping others are essential.
- Other info: This is a permanent role based in Nottingham with a supportive work environment.
The predicted salary is between 18600 - 20000 £ per year.
Location: Nottingham
Salary: £23,300 + £1,800 attendance bonus, to be reviewed in the New year.
Job Type: Permanent
AMK Hardware Ltd is the leading distributor of hardware to the door and window industry, established over 40 years ago. We are seeking a friendly and motivated customer service representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping customers.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, including pricing, features, and policies.
- Assist customers with order placements, changes, and cancellations.
- Resolve customer complaints and issues effectively and efficiently.
- Maintain accurate records of customer interactions and transactions in our database.
- Collaborate with team members and other departments to enhance customer satisfaction.
- Continuously learn about new products and services to provide accurate information.
- Participate in training and development sessions to improve skills.
- Check and process customer orders.
If this is you, please click Apply.
Customer Service Advisor employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with AMK Hardware Ltd's products and services. Understanding the specifics of what they offer will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios with a friend can help you feel more confident and prepared to handle inquiries and complaints professionally.
✨Tip Number 3
Research common customer service challenges and effective resolution strategies. Being able to discuss these during your interview will show that you are proactive and ready to tackle issues head-on.
✨Tip Number 4
Network with current or former employees of AMK Hardware Ltd on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you assisted customers, as this is crucial for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers. Mention specific examples of how you've resolved customer issues in the past and how you can contribute to AMK Hardware Ltd's commitment to customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as problem-solving, teamwork, and adaptability. These are key traits that AMK Hardware Ltd is looking for in a candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important in a customer service role.
How to prepare for a job interview at TipTopJob
✨Show Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common customer service scenarios to showcase how you would handle inquiries or complaints.
✨Know the Company and Its Products
Familiarise yourself with AMK Hardware Ltd and their product offerings. Being knowledgeable about their services will not only impress the interviewer but also help you answer questions more effectively. Research their history and any recent developments in the company.
✨Prepare for Common Scenarios
Think of potential customer service situations you might face and prepare your responses. For example, how would you handle an angry customer? Having structured answers ready can help you feel more confident during the interview.
✨Emphasise Team Collaboration
Since the role involves working with team members and other departments, highlight your teamwork skills. Share examples from past experiences where you successfully collaborated with others to enhance customer satisfaction or resolve issues.
