Sales Support Analyst

Purpose

Provide excellent standard of sales administrative support, effectively maintain, and improve procedures to track and progress sales enquiries from initial contact to order.

Responsibilities and Accountabilities

• Provide proactive assistance and support to the sales team.
• Manage the TPI, Office and Sales Support inbox.
• Qualify telephone and email enquiries, directing accordingly.
• Accurately capture and process all orders in Starks customer management system (CRM), billing systems, and management information systems as necessary.
• Ensure quality of sales orders/contract processing is of the highest standard: timely, accurate and comprehensive.
• Create and process maintenance agreements.
• Adhere to all commercial service level agreements, processing and responding to orders and queries within defined timelines.
• Act as a filter for all new business ordered, additional work requested, cancellations to works raised and any other changes.
• Identify issues with and errors in order data and if unable to resolve, escalate to Team.
• Carry out transactional sales of goods and services, including maintenance agreements. Manage and monitor in-house consoles to ensure prompt response to jobs raised.
• Create new, and manage existing, monitoring statistics reports within Microsoft Excel.
• Provide professionally presented and accurate data as and when requested, either in Microsoft Excel or other formats as appropriate.
• Maintain up to date and accurate query records in centralised query database.
• Provide consistently helpful, efficient, and courteous support to customers and colleagues. Demonstrate ownership of tasks, activities and projects and use initiative.
• Proactively liaise with and quickly build rapport with customers and suppliers.
• Manage and maintain accurate and up to date paper and electronic files in centralised folders. Undertake methodical administration as required.
• Arrange and set up monthly and weekly in-house sales meetings. Attend meetings to discuss sales admin procedures as relevant.
• Participate in regular training/learning activities to maintain and develop skills and knowledge.
• Carry out regular audit report for framework procured sales. Proactively updating and creating process documents.
• Maintain and circulate price lists, product overviews, and master quotations.
• Monitor and maintain sales order value spreadsheet and update commission records as required.
• Meet and greet sales visitors to Stark, arranging refreshments as needed.
• Adhere to all Stark policies, procedures and working practices.
• Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
• Any other reasonable duties as required.

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