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For Companies At a Glance
- Tasks: Answer calls, manage correspondence, and support nursing admin tasks.
- Company: Join a dedicated healthcare team focused on patient care and support.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing valuable skills in administration.
- Qualifications: No specific experience required; just a passion for helping others and strong communication skills.
- Other info: Opportunity to work in a supportive environment with a focus on teamwork.
The predicted salary is between 24000 - 36000 £ per year.
To answer telephone calls and respond to all inquiries, directing the public as appropriate. Manage correspondence, perform secretarial duties, provide nursing admin support, and process patient referrals. Process and distribute incoming and outgoing mail. Provide admin support to nursing and clinical staff. Ensure all Emergency Care documentation is coded and filed correctly, with copies sent to relevant health care professionals. Provide non-clinical advice to patients, relatives, the public, and internal and external agencies. Responsible for ordering and maintaining stock levels for clinical and non-clinical supplies. Receive confidential information by telephone or face-to-face and input it accurately into SystmOne as appropriate.
The job requires a broad range of tasks and offers general admin and secretarial support to the team. Occasionally provide clinical coding of all patient records, ensuring all medical history is coded accurately and entered onto the clinical system, some of which is sensitive.
Customer Care Administrator employer: Bridgeway Health Services
Contact Detail:
Bridgeway Health Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Familiarise yourself with SystmOne, as it's a key system used in this role. Understanding how to navigate it will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive information. Being able to convey non-clinical advice clearly and compassionately is crucial, so practice scenarios where you might need to provide support to patients or their families.
✨Tip Number 3
Get to know the basics of clinical coding if you haven't already. This knowledge will be beneficial when discussing your ability to manage patient records accurately, which is an important part of the job.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've managed stock levels or handled correspondence in previous roles. We value candidates who can show they are detail-oriented and capable of multitasking effectively.
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Administrator position. Tailor your application to highlight relevant experience in handling inquiries, managing correspondence, and providing administrative support.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you managed telephone calls, processed patient referrals, or provided admin support. Use specific examples to demonstrate your ability to handle confidential information and work with clinical staff.
Showcase Communication Skills: Since the role involves interacting with patients and healthcare professionals, make sure to showcase your strong communication skills. Mention any experience in providing non-clinical advice or directing inquiries effectively.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a role that involves coding and filing sensitive information accurately.
How to prepare for a job interview at Bridgeway Health Services
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Care Administrator. Familiarise yourself with tasks like managing correspondence, processing patient referrals, and providing admin support to nursing staff. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role involves answering calls and responding to inquiries, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated with patients or clients in the past, and be ready to demonstrate your ability to handle sensitive information with care.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you had to manage multiple tasks or deal with difficult inquiries. Practising your responses can help you articulate your thought process during the interview.
✨Emphasise Attention to Detail
Given the importance of accurate documentation and coding in this role, be prepared to discuss how you ensure accuracy in your work. Share specific examples of how you've maintained high standards in previous roles, especially when handling confidential information.
