Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face for customers, guiding them through their vehicle service journey.
- Company: Join Stephen James Woolwich, a respected name in the automotive world, known for excellence.
- Benefits: Enjoy a competitive salary, personal development opportunities, and market-leading perks.
- Why this job: This role offers a chance to work with BMW, enhancing your skills in a dynamic environment.
- Qualifications: Experience in a Service Advisor role and a valid UK Driving Licence are essential.
- Other info: Work Monday to Friday with occasional Saturday shifts, ensuring a balanced work-life.
The predicted salary is between 31500 - 53000 £ per year.
Stephen James Woolwich is looking for an enthusiastic Service Advisor.
Your role
If you have a passion for BMW and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the world's admired brands in automotive. As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
The main duties include:
- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates
- Maintaining knowledge of our aftersales products and services
- Monitoring and ensuring that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction
- Working directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service
- Ensuring customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer
Basic Salary: £31,500, OTE £45,000 to £53,000+ per annum. Working hours are Monday – Friday, 8am – 6pm, 45 hours per week and Saturday 8am – 12.30pm (1 in 3, paid as additional hours).
Your profile
- Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably
- Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
- Excellent administration and organisational skills, and good diary management and following up within agreed time frames.
- Proven experience in a Service Team Manager/Service Advisor role, in the automotive industry
- Must be eligible to work in the UK and have a valid clean UK Driving Licence for at least 1 year.
Rewards
Stephen James values our employees and invests in personal development and training. In addition, offering a wide range of market-leading benefits to all our colleagues.
Service Advisor employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with BMW's brand values and customer service standards. Understanding what makes BMW unique will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing scenarios with friends or family can help you feel more confident in managing difficult situations effectively.
✨Tip Number 3
Network with current or former employees of Stephen James Woolwich. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Stay updated on the latest automotive trends and aftersales products. Showing that you are knowledgeable about the industry will impress potential employers and demonstrate your commitment to the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles as a Service Advisor or similar positions, showcasing your ability to manage customer expectations and resolve conflicts.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for BMW and exceptional customer service. Mention specific examples of how you've successfully handled customer interactions and resolved issues in the past.
Showcase Your Skills: In your application, clearly outline your organisational skills and ability to work in a fast-paced environment. Provide examples of how you have effectively managed multiple tasks and maintained high levels of customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at BMW Group Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples from your past roles where you successfully resolved conflicts or built rapport with customers, as this will demonstrate your suitability for the Service Advisor position.
✨Know Your Automotive Knowledge
Familiarise yourself with BMW's aftersales products and services. Being able to discuss these confidently during the interview will show that you are proactive and genuinely interested in the brand, which is crucial for a role that revolves around customer interaction.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage your time and tasks effectively, especially in a fast-paced environment. You might want to provide specific examples of how you've handled multiple responsibilities or prioritised tasks in previous roles.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling difficult customer situations or managing service team dynamics. Practising your responses to these scenarios can help you articulate your problem-solving skills and ability to maintain high service levels under pressure.
