Support and Development Coordinator

The NHS offers many different roles, in different settings, with different ways of working, within hundreds of organisations. This creates a unique opportunity for people who want a varied, flexible and challenging career within a world-class culture.

We are seeking a Support & Development Coordinator to provide a broad range of business and administrative support to the Professional Development Unit within the Workforce, Training and Education (WT&E) directorate working across the South East, and based at our office in Explorer House, Southampton. We need a highly motivated and enthusiastic individual, with excellent administrative and organisational skills, to join a team that provides courses and other educational support to resident doctors and those who support them through their training.

The postholder is responsible for administrative and coordinating tasks associated with planning and implementing learning events held on site and at external venues, as well as responding to queries about funding and entitlements. Tasks will include:

• Dealing with a range of mailbox queries
• Involvement in event planning, securing venues and trainers/facilitators
• Using an online course booking system
• Advertising
• Processing expenses
• Updating webpage content

All activity is undertaken within the context of pursuit of the highest quality of training, whilst also maximising value for money.

The successful candidate will be part of a small team, also able to work independently and using their initiative. They will be IT literate with a strong grasp of Word, Excel, Outlook, SharePoint and MS Teams. They will have excellent interpersonal and communication skills (both written and verbal) and the ability to engage with stakeholders at all levels, both internal and external. In addition, they must have excellent attention to detail and a high level of accuracy in all work.

Qualifications

• HNC/A Level/ NVQ4 or other diploma or equivalent level of knowledge

Knowledge and experience

• Experience of working in a team environment and delivering team objectives
• Evidence of working effectively under pressure, resolving issues, meeting deadlines and prioritising workload in a challenging and demanding environment, as an individual and for a team.
• Experience of working in a customer care environment.

Skills & Capabilities

• Excellent planning and organisational skills.
• Effective time management and able to manage own workload.
• Team player and able to motivate others and self.
• IT literate with good Word, Excel, SharePoint and Outlook skills.
• Able to deliver a high standard of customer care, taking appropriate action to maintain quality and respectfully resolve any queries or complaints, using initiative where necessary.
• Excellent attention to detail and a high level of accuracy in all work.

Communication Skills

• Excellent interpersonal and communication skills, both written and verbal.
• Able to use online communication platforms such as Microsoft Teams to conduct business
• Able to manage conflict and have difficult conversations in a positive and effective manner.

Equality and Diversity

Understanding of, and commitment to, equality of opportunity and good working relationships.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered.

We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.

If applying for this role on a secondment basis, please make sure you have obtained prior agreement from your current line manager to apply for this position.