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- Tasks: Lead a team to deliver exceptional holiday experiences and achieve sales targets.
- Company: Join TUI, the best-loved holiday company, known for its inclusive culture and care.
- Benefits: Enjoy a competitive salary, commission, holiday discounts, and health benefits.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Passion for customer service, strong leadership skills, and adaptability in a fast-paced environment.
- Other info: Flexible shifts including weekends and bank holidays; commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Cambridge store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER- TUI offers more than just a basic salary which already starts at £14.83 per hour.
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes.
- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings.
- Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership.
- You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business.
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey.
- Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’.
- Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.
- Proven passion for leading by example and delivering excellent customer service.
- Confident and fun motivator with a strong drive to achieve goals and sales targets.
- Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
- Able to embrace change easily and adapt quickly to new ways of working.
- Fair and inclusive management style who recognises people are our most valued asset.
- Skilled mentor who communicates effectively, leads and develops your team and retains talent.
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.
Retail Manager employer: TUI AG
Contact Detail:
TUI AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager
✨Tip Number 1
Familiarise yourself with TUI's values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during interviews and discussions, showcasing that you're a great fit for the team.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you motivated your team to exceed sales targets or improved customer satisfaction, as these are key aspects of the Retail Manager role.
✨Tip Number 3
Research current trends in the travel industry and be ready to discuss how you can leverage this knowledge to enhance customer experiences at TUI. Showing that you're proactive about industry insights can set you apart from other candidates.
✨Tip Number 4
Demonstrate your adaptability by sharing experiences where you've successfully managed change or handled multiple tasks in a fast-paced environment. This will reassure the hiring team that you can thrive in TUI's dynamic retail setting.
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales targets.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your leadership style. Provide specific examples of how you've successfully led teams and improved customer satisfaction in previous roles.
Showcase Your Adaptability: Highlight your ability to adapt to changing environments and manage multiple tasks effectively. Mention any experience you have with technology in retail, as this is important for enhancing the customer digital journey.
How to prepare for a job interview at TUI AG
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate your team. Highlight instances where you've successfully led a team to achieve sales targets or improved customer experiences.
✨Embrace Change and Adaptability
TUI values adaptability, so be ready to talk about how you've handled changes in the workplace. Provide examples of how you've embraced new processes or technologies to improve efficiency.
✨Highlight Team Development Experience
Discuss your experience in mentoring and developing team members. Share how you've helped others grow in their roles and how you maintain high levels of engagement within your team.
