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For Companies At a Glance
- Tasks: Engage with customers, solve problems, and ensure top-notch service in a dynamic team.
- Company: Join Kuehne + Nagel, a leading logistics company committed to excellence and innovation.
- Benefits: Enjoy flexible working options, a pension plan, discounts, and 24/7 support for your wellbeing.
- Why this job: Be part of a supportive culture that values your contributions and promotes personal growth.
- Qualifications: Experience in freight forwarding or transport planning, strong customer service skills, and MS Office proficiency.
- Other info: We are a forces-friendly employer, welcoming diverse talents and backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Join our amazing team in Bristol!
The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues, and ensuring that our Operational Care Centres (OCC’s) have all of the necessary information to execute on our customer behalf. The Customer Care Specialist is responsible for ensuring that our customers' experience is a positive one each time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via the KN Customer Care system.
Your Responsibilities
- Ensure all requests are carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements.
- Ensure service excellence by leveraging a high level of forwarding and market knowledge.
- Document, investigate, and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS).
- Closely liaise with Sales owners to ensure the smooth onboarding of new customers.
- Conduct claims management, from reporting through to closure.
- Ensure compliance with company, industry, and legal standards is adhered to across the function.
- Participate in workshops and conference calls as required.
- Continuously analyze customer reports to identify areas for improvement.
Your Skills and Experiences
- Experience in either freight forwarding or transport planning with a key focus on Sea Logistics.
- Ability to understand and execute new processes.
- Excellent knowledge of MS Office features, especially Excel.
- Strong affinity with required customer quality standards.
- Strong customer service orientation.
- Excellent organizational skills and strong interpersonal skills.
Good Reasons to Join
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counseling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognizes the skills, expertise, and value service leavers bring to our organization.
Sea Logistics Customer care specialist employer: Kuehne + Nagel AS
Contact Detail:
Kuehne + Nagel AS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sea Logistics Customer care specialist
✨Tip Number 1
Familiarise yourself with the Sea Logistics industry and current trends. Understanding the market dynamics will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the freight forwarding and transport planning sectors. Engaging with industry contacts can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Brush up on your MS Office skills, particularly Excel. Being proficient in data analysis and reporting will be crucial for the role, so consider taking a quick online course if needed.
✨Tip Number 4
Prepare to discuss specific examples of how you've provided excellent customer service in past roles. Highlighting your problem-solving skills and ability to handle customer complaints will set you apart from other candidates.
We think you need these skills to ace Sea Logistics Customer care specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Sea Logistics Customer Care Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in freight forwarding or transport planning, particularly in sea logistics. Use specific examples to demonstrate your customer service orientation and problem-solving skills.
Showcase Your Skills: Make sure to mention your proficiency in MS Office, especially Excel, as well as your organisational and interpersonal skills. These are crucial for the role and should be clearly articulated in your CV and cover letter.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Mention how you can contribute to ensuring service excellence and improving customer experiences.
How to prepare for a job interview at Kuehne + Nagel AS
✨Know Your Sea Logistics
Make sure you brush up on your knowledge of sea logistics and freight forwarding. Understanding the industry terminology and processes will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues and ensured customer satisfaction, as this role heavily focuses on maintaining positive customer interactions.
✨Familiarise Yourself with KN Systems
Since the role involves using the KN Customer Care system, it’s beneficial to familiarise yourself with similar systems or software. Mentioning your adaptability to new technologies can set you apart from other candidates.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve problem-solving or handling difficult situations. Think of specific instances where you successfully navigated challenges, as this will showcase your critical thinking and organisational skills.
