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For Companies At a Glance
- Tasks: Lead the Plymouth Service Department to meet targets and manage daily operations.
- Company: Join Ocean Plymouth, a reputable automotive service provider committed to excellence.
- Benefits: Enjoy 22 days holiday, a company car, and a pension scheme.
- Why this job: Be a key player in a dynamic team with opportunities for career growth and development.
- Qualifications: Proven experience as a Service Manager with strong leadership and analytical skills.
- Other info: Access to the BMW Training Academy for continued professional development.
The predicted salary is between 36000 - 60000 £ per year.
Ocean Plymouth is looking for a Service Manager.
Your role
You will ensure that the Plymouth Service Department achieves target objectives by examining accounts, daily & weekly operating controls, system information, industry reports, public domain information, and manufacturer's composite figures. Complete, accurate service and workshop work recordings, job costing and invoicing. Oversee premises, tools, equipment and other assets to ensure these are controlled and used effectively to complete customer repairs within time expectations.
Your profile
The successful person will have outstanding communication skills, flexibility, and willingness to move the Plymouth Service team forward through motivation and leading by example. Excellent analytical, financial and change management skills are essential for this role, as is a proven work history as a main dealer Service manager. A highly effective motivator, you will already have leadership and performance management experience and a track record of developing others. You'll have a strong customer focus, alongside proven business acumen, problem-solving abilities and relationship-building skills.
Rewards
Your hard work will be rewarded with:
- 22 days holiday plus Bank Holidays per year
- Company car
- Subsidised manufacturer car purchase scheme
- On site parking
- Company pension scheme
- Employee referral scheme
- Eye test vouchers
- Continued career development at the BMW Training Academy
Service Manager employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive service industry. Understanding current market dynamics and customer expectations will help you demonstrate your knowledge during interviews and show that you're proactive about staying informed.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience as Service Managers. Engaging in conversations can provide valuable insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and improved service operations in your previous roles. Being able to articulate your achievements clearly will set you apart from other candidates.
✨Tip Number 4
Research Ocean Plymouth and their service department thoroughly. Understanding their values, goals, and challenges will allow you to tailor your approach and demonstrate how you can contribute to their success.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Manager, focusing on your leadership skills, financial management, and customer service achievements. Use specific examples that demonstrate your ability to motivate teams and manage performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and outlines how your background aligns with the requirements of the role. Mention your proven track record in the automotive industry and your approach to problem-solving and relationship-building.
Highlight Relevant Experience: In your application, emphasise any previous roles where you successfully managed a service department or team. Include metrics or outcomes that illustrate your impact, such as improved customer satisfaction scores or increased efficiency.
Show Enthusiasm for the Role: Convey your passion for the automotive industry and your desire to contribute to Ocean Plymouth's success. Mention any specific reasons why you are excited about this opportunity and how you can help move the team forward.
How to prepare for a job interview at BMW Group Retail
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you’ve developed others.
✨Highlight Your Analytical Abilities
This role requires strong analytical skills. Be ready to discuss how you've used data to drive decisions in previous positions. Bring specific examples of how you've improved service operations through analysis.
✨Emphasise Customer Focus
A strong customer focus is essential for this position. Prepare to share stories that illustrate your commitment to customer satisfaction and how you've resolved issues effectively in the past.
✨Prepare for Change Management Questions
Given the emphasis on change management in the job description, think about times when you've successfully implemented changes in your previous roles. Be prepared to discuss the challenges you faced and how you overcame them.
