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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank dedicated to empowering communities with money confidence.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and generous holidays.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Open to diverse applicants; don't hesitate to apply even if you don't meet every requirement.
The predicted salary is between 23200 - 25888 £ per year.
Location: Bridport
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits
At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embrace Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1½ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- We’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don’t meet all the requirements? Don’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
Customer Service Consultant - Bridport employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Bridport
✨Tip Number 1
Familiarise yourself with TSB's products and services. Understanding what they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in face-to-face and virtual settings. Being able to convey information clearly and confidently is crucial for a Customer Service Consultant role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to handle enquiries effectively.
✨Tip Number 4
Emphasise your teamwork experience. TSB values collaboration, so be ready to discuss how you've worked with others to improve customer satisfaction in previous roles.
We think you need these skills to ace Customer Service Consultant - Bridport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Service Consultant. Highlight how your skills and experiences align with the role, especially in providing exceptional customer service.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service and any specific skills mentioned in the job description, such as digital proficiency and teamwork. Use keywords from the job listing to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to build relationships. Mention specific examples of how you've successfully assisted customers in the past and how you can contribute to TSB's mission of providing money confidence.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at TSB Bank
✨Show Your People Skills
As a Customer Service Consultant, you'll be interacting with various customers. Make sure to demonstrate your ability to connect with people during the interview. Share examples of how you've provided exceptional service in the past.
✨Understand the Role
Familiarise yourself with the responsibilities of a Money Confidence Expert. Be prepared to discuss how you can help customers build confidence in their banking choices and how you would approach educating them about TSB's products and services.
✨Embrace Digital Tools
Since the role involves assisting customers with digital banking, show your comfort with technology. Discuss any experience you have with online banking or mobile apps, and how you can help customers navigate these tools effectively.
✨Be a Team Player
TSB values collaboration, so highlight your teamwork skills. Prepare to share instances where you've worked successfully within a team to improve customer satisfaction or resolve issues together.
