Account Manager

Account Manager
Location: Northampton
Salary: £30k – £35k per annum DOE
Hours: Monday to Friday, 09:00-17:30 (flexibility required)
Start Date: Immediate

Staffing Match is seeking an experienced and proactive Onsite Account Manager to join our team in Northampton.

This is an exciting opportunity to take on a pivotal role, managing the day-to-day operations of our temporary workforce, ensuring client satisfaction, and driving performance to meet business objectives.

Responsibilities:

Operational Focus

• Proactively manage operational issues in line with client requirements, KPIs, and Staffing Match processes.
• Maintain a pool of fully compliant staff ready to meet bookings.
• Ensure performance targets, service level agreements (SLAs), and regulatory requirements are consistently met.
• Monitor and manage compliance targets and procedures.
• Recruit, train, and manage Staffing Match Account Coordinators as needed.
• Ensure timely and accurate completion of administrative duties, including payroll.

Client & People Focus

• Build and maintain strong relationships with clients, line managers, and the temporary workforce.
• Achieve KPIs as set out in the SLA and address any client queries promptly.
• Understand client recruitment needs and collaborate with the resourcing team to develop effective strategies.
• Manage attendance, handle holiday and absence requests, and conduct RTW interviews in line with policies.
• Conduct regular new starter reviews and escalate any issues to senior management.

Recruitment & Process Focus

• Coordinate recruitment efforts with the resourcing team to ensure an effective temporary workforce.
• Deliver induction processes to ensure new starters understand their roles and receive appropriate support.
• Handle all administrative duties accurately and efficiently, with a focus on quality.
• Ensure all relevant client checks are completed before assigning candidates to roles.

Key Skills:

• Minimum 1 year of account management experience.
• Strong verbal and written communication skills.
• Client-facing abilities with a natural aptitude for building relationships.
• Problem-solving skills and the ability to manage expectations.
• Attention to detail and ability to work under pressure.
• Desirable: Knowledge of logistics or manufacturing.
• Full UK driving licence required.

Key Behaviours:

• High energy, enthusiasm, and drive to succeed.
• Flexible and adaptable to varying shift patterns.
• Innovative, results-driven, and self-motivated.
• Team player with strong initiative and leadership skills.
• Approachable and capable of motivating others.

If you\’re ready to elevate your career and join one of the UK\’s fastest-growing recruitment agencies, apply now for immediate consideration!

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