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- Tasks: Be the friendly link between customers and our workshop, ensuring smooth service experiences.
- Company: Join Berry Thames Ditton, a trusted name in BMW services with a commitment to excellence.
- Benefits: Enjoy perks like a pension scheme, subsidised car purchases, and exclusive training opportunities.
- Why this job: This role offers a chance to grow in the automotive world while making customers happy.
- Qualifications: Previous service advisor experience and a passion for cars are essential.
- Other info: You'll receive top-notch training at the BMW Training Academy to boost your skills.
The predicted salary is between 30000 - 42000 £ per year.
Berry Thames Ditton is looking for a BMW Service Advisor.
Your role
It’s important to understand that the Service Advisor position is not a ‘sales’ role. You’ll be the link between our customers and the workshop. From welcoming customers, you’ll ensure their smooth journey, from agreeing on a service or understanding repair requirements to booking work and presenting the completed job. Along the way, you’ll organise test drives for our Technicians, liaise with our parts team, suggest additional products and services to the customer, and ensure all invoicing is shipshape. It’s all about giving BMW customers peace of mind.
Your profile
We’re looking for someone with proven service advisor experience and a passion for automotive. You’ll be someone who can quickly get to grips with processes, BMW products, and services. If you have the tenacity and commitment to realise your potential, we’ll train you to go as far as possible.
Rewards
Your hard work will be rewarded with a pension scheme, a subsidised manufacturer car purchase scheme available to you and your family, access to the use of BMW products, access to bespoke training courses at the state-of-the-art BMW Training Academy and BMW accreditation and certification.
Service Advisor NEW employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor NEW
✨Tip Number 1
Familiarise yourself with BMW's products and services. Understanding the specifics of what BMW offers will help you communicate effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since the role is about being the link between customers and the workshop, showcasing your ability to handle customer queries and concerns with confidence will set you apart.
✨Tip Number 3
Prepare to discuss your previous experience as a service advisor. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues in the past.
✨Tip Number 4
Show your passion for the automotive industry. Whether it's through personal projects, knowledge of industry trends, or enthusiasm for BMW, demonstrating your genuine interest can make a strong impression.
We think you need these skills to ace Service Advisor NEW
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor. Highlight your experience in customer service and your ability to communicate effectively between customers and technicians.
Tailor Your CV: Customise your CV to reflect your relevant experience in the automotive industry. Emphasise any previous roles where you acted as a liaison between customers and service teams, showcasing your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for the automotive sector and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at BMW Group Retail
✨Understand the Role
Make sure you have a clear understanding of what a Service Advisor does. Familiarise yourself with the responsibilities, such as liaising between customers and the workshop, and ensure you can articulate how your experience aligns with these tasks.
✨Show Your Passion for Automotive
Demonstrate your enthusiasm for the automotive industry during the interview. Share any relevant experiences or knowledge about BMW products and services that highlight your genuine interest in the field.
✨Prepare for Customer Interaction Scenarios
Think of examples from your past roles where you successfully managed customer interactions. Be ready to discuss how you handled difficult situations or ensured customer satisfaction, as this is crucial for the Service Advisor position.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, training opportunities, and expectations for the role. This shows your interest in the position and helps you determine if it's the right fit for you.
