Customer Assistant - Visual Merchandiser - Ipswich

You must be over 18 to apply for this position to comply with Health & Safety regulations.

Purpose

To deliver a great shopping experience for customers, putting customers before tasks every time. Champion new ways of working within stores through an open mindset and positive attitude. Complete tasks and processes that deliver 'best in town' standards. Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.

Key Accountabilities

• Dress and style mannequins to agreed standards each launch and throughout the season as required.
• Deliver seasonal Window implementation.
• Deliver 'best in town' standards through presentation standards, VM Principles, availability, and keeping the store clean and tidy.
• Work alongside C&H colleagues to ensure correct implementation of POS each season.
• Serve customers efficiently and brilliantly well – on the shop floor and at service points.
• Utilize all digital tools and communication channels effectively.
• Share customer and colleague feedback to help us improve.
• Share knowledge and experience with colleagues to support others in building skills and confidence.
• Own learning & development and proactively access digital learning solutions.
• Know the daily sales targets, priorities, promotions & selling opportunities.
• Have great product knowledge to sell and recommend products and services.
• Proactively engage with customers to understand their needs and make recommendations.
• Understand store priorities and their part to play.
• Complete tasks with pace and in line with SOPs.
• Minimize cost and waste through good process practice.
• Follow safe and legal working practices.

Key Capabilities

• Understand how M&S operates, its strategy, future, and the role they play.
• Committed to delivering excellent work fast with great attention to detail.
• Open to and acts on feedback, asking for this regularly.
• Set performance objectives for self in conjunction with the line manager and in line with business plans.
• Take accountability for planning and managing own work efficiently to ensure objectives are met.
• Be curious and ask questions to challenge the status quo.
• Effectively communicate intentions to others; ensure communication is clear and simple.
• Be in control of reactions and consider how to share perspectives to create better reactions for the team.
• Cope well with change and work challenges, recovering quickly from their impact.
• Build positive relationships by being a good listener and getting to know people by establishing a connection.

Technical Skills/Experience

• Comprehensive styling skills applicable across in-store visual elements and windows.
• Strong knowledge of Visual Merchandising principles.
• Contribute to store sales and cost control.
• Work across the store to get things done right the first time within timescales.
• Comprehensive knowledge of customer shopping channels.
• Good level of product knowledge and services across the store.
• Up-to-date knowledge of the commercial operation and brilliant basics.
• Good level of digital capability and use of digital tools and applications.
• Understand customer needs and spot selling opportunities.
• Adapt to change.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership