Customer Assistant - Visual Merchandiser - Ipswich

Stylist

Work Pattern
Sun: 9.00-5
Mon: 7.00-3
Tue: 10.00-6
Wed: 7.00-3
Thur: 10.00-6
Fri: 7.00-3
Sat: 10.00-18.00

You must be over 18 to apply for this position to comply with Health & Safety regulations.

Purpose

• To deliver a great shopping experience for customers, putting customers before tasks every time.
• Champion new ways of working within stores through an open mindset and positive attitude.
• Complete tasks and processes that deliver ‘best in town’ standards.
• Serve and sell across all channels brilliantly well.
• Be the voice of our customer to help us continually improve.

Key Accountabilities

• Dress and style mannequins to agreed standards each launch and throughout the season as required.
• Deliver seasonal Window implementation.
• Deliver ‘best in town’ standards through presentation standards, VM Principles, availability, and keeping the store clean and tidy.
• Work alongside C&H colleagues to ensure correct implementation of POS each season.
• Serve customers efficiently and brilliantly well – on the shop floor and at service points.
• Utilize all digital tools and communication channels effectively.
• Share customer and colleague feedback to help us improve.
• Share knowledge and experience with colleagues to support others in building skills and confidence.
• Own learning & development and proactively access digital learning solutions.
• Know the daily sales targets, priorities, promotions & selling opportunities.
• Have great product knowledge to sell and recommend products and services.
• Proactively engage with customers to understand their needs and make recommendations.
• Understand store priorities and their part to play.
• Complete tasks with pace and in line with SOPs.
• Minimize cost and waste through good process practice.
• Follow safe and legal working practices.

Key Capabilities

• Understand how M&S operates, its strategy, future, and the role they play.
• Committed to delivering excellent work fast with great attention to detail.
• Open to and acts on feedback, asking for this regularly.
• Set performance objectives for self in conjunction with the line manager and in line with business plans.
• Take accountability for planning and managing own work efficiently to ensure objectives are met.
• Be curious and ask questions to challenge the status quo.
• Effectively communicate intentions to others; ensure communication is clear and simple.
• Be in control of reactions and consider how to share perspectives to create better reactions for the team.
• Cope well with change and work challenges, recovering quickly from their impact.
• Build positive relationships by being a good listener and getting to know people by establishing a connection.

Technical Skills/Experience

• Comprehensive styling skills applicable across in-store visual elements and windows.
• Strong knowledge of Visual Merchandising principles.
• Contribute to store sales and cost control.
• Work across the store to get things done right the first time within timescales.
• Comprehensive knowledge of customer shopping channels.
• Good level of product knowledge and services across the store.
• Up-to-date knowledge of the commercial operation and brilliant basics.
• Good level of digital capability and use of digital tools and applications.
• Understand customer needs and spot selling opportunities.
• Adapt to change.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG

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