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- Tasks: Supervise Meeting and Events operations, ensuring excellent guest experiences.
- Company: Join The Caledonian Edinburgh, a prestigious hotel known for its exceptional service.
- Benefits: Enjoy competitive salary, cash incentives, free meals, and discounted hotel stays.
- Why this job: Be part of a dynamic team, develop your skills, and make guests smile every day.
- Qualifications: Passionate, positive, and organised individuals with good communication skills are welcome.
- Other info: Flexible shifts include weekends; perfect for students looking to gain experience.
The predicted salary is between 30000 - 42000 £ per year.
Company: The Caledonian Edinburgh
Location: Edinburgh, EH1
Country: United Kingdom
Job Type: Competitive Salary, Service Charge and Tips & Gratuities
Job Ref: AM13853
Branch: The Caledonian Edinburgh
Salary/Benefits: Competitive Salary, Service Charge and Tips & Gratuities
Contract type: Permanent
Hours: Full Time
Shift pattern: Includes weekends and a variety of early, late and mid shifts.
Posted date: 01/01/2025
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Stays in our hotels at discounted prices or free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
Does the below sound like you?
- Passionate and willing to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hardworking
- Good organisational / time management skills
- Resilient, creative, able to multitask and can work under pressure
- Good command of English language to enable communication with the kitchen team
- Ability to work morning, afternoon/evening, and weekends
- Passion for food and able to deliver exceptional customer experiences all the time
The Role:
As a Meeting and Events Operations Supervisor, you are responsible for supervising Meeting and Events operations to deliver an excellent Guest and Member experience. You will be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Supervise Meeting and Events operations
- Communicate and delegate in line with daily function sheets
- Able to work in all areas of Meeting and Events including Bar, Restaurant, and Room Service
- Welcome guests in a polite and friendly manner
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Ensure cleanliness of work areas
- Plan, organise and control the daily operations
- Ensure compliance with brand standards
- Represent needs of the team
- Assist Food and Beverage with achieving financial targets
- Assist Meeting and Events Manager with training and developing the team
- Assist with annual and mid-year appraisals with team members under your responsibility
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
Meeting and Events Operations Supervisor employer: The Caledonian Edinburgh
Contact Detail:
The Caledonian Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting and Events Operations Supervisor
✨Tip Number 1
Familiarise yourself with the specific operations of The Caledonian Edinburgh. Understanding their unique approach to meetings and events will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of The Caledonian. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your role as a Meeting and Events Operations Supervisor.
✨Tip Number 3
Showcase your organisational skills by discussing past experiences where you successfully managed events or operations. Be ready to share specific examples that highlight your ability to multitask and work under pressure.
✨Tip Number 4
Prepare to discuss how you would handle guest queries and ensure exceptional customer experiences. Think of scenarios where you went above and beyond to meet customer needs, as this aligns with the role's focus on guest satisfaction.
We think you need these skills to ace Meeting and Events Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event management and customer service. Use keywords from the job description, such as 'supervise', 'delegate', and 'guest experience' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to work under pressure. Mention specific examples of how you've successfully managed events or led a team in the past.
Showcase Your Skills: In your application, emphasise your organisational skills, ability to multitask, and positive attitude. Provide examples of how you have demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Caledonian Edinburgh
✨Show Your Passion for Events
Make sure to express your enthusiasm for the events industry during the interview. Share any relevant experiences or personal anecdotes that highlight your passion for creating memorable guest experiences.
✨Demonstrate Strong Organisational Skills
As a Meeting and Events Operations Supervisor, you'll need to showcase your organisational abilities. Prepare examples of how you've successfully managed multiple tasks or events simultaneously in previous roles.
✨Highlight Teamwork and Leadership Experience
Discuss your experience working in teams and leading others. Provide specific examples of how you've motivated team members or resolved conflicts to ensure smooth operations during events.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role and how you would handle them, especially regarding guest queries and operational issues.
