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- Tasks: Join our team to provide exceptional hospitality and create memorable guest experiences.
- Company: YHA London Central is a vibrant hostel dedicated to providing great service and unforgettable stays.
- Benefits: Enjoy 10 free nights at hostels, discounts, and access to wellness support.
- Why this job: Be part of a friendly team, gain valuable skills, and make a positive impact on guests' lives.
- Qualifications: Customer service experience and teamwork skills are essential; we value lived experiences too!
- Other info: Flexible hours, permanent contract, and training provided from day one.
Location: London
£11.44 per hour (This will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21). + £1.20 per hour local living allowance.
This role is flexible, 22.5-37.5 hours per week, permanent contract.
Are you looking for a fun and varied job in hospitality? YHA London Central are looking for a Hospitality Team Member to join their team!
As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
- Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Team Member - YHA London Central employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - YHA London Central
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Highlight your customer service experience in any discussions. Since this role is heavily focused on providing exceptional hospitality, be ready to share specific examples of how you've made a positive impact on customers in previous roles.
✨Tip Number 3
Demonstrate your teamwork skills. Be prepared to discuss how you've collaborated with others in past jobs, as this role requires working closely with a team to achieve common goals.
✨Tip Number 4
Be flexible and show your willingness to adapt. The job requires covering different shifts and managing varying workloads, so expressing your ability to handle these challenges will make you a more attractive candidate.
We think you need these skills to ace Team Member - YHA London Central
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what YHA London Central is looking for in a Hospitality Team Member. Highlight the key responsibilities and required skills, as these will guide your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in hospitality and customer service. Emphasise any previous roles where you worked face-to-face with customers or in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific experiences that demonstrate your ability to provide excellent customer service and work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and creating memorable experiences for guests.
✨Demonstrate Team Spirit
Since teamwork is crucial for this role, be prepared to discuss examples of how you've successfully worked in a team before. Highlight your ability to support others and contribute to a common goal.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations, such as busy periods or difficult customers. Think of specific examples from your past experiences that showcase your problem-solving skills and ability to manage pressure.
✨Research YHA and Its Values
Familiarise yourself with YHA's mission and values. Understanding what they stand for will help you align your answers with their core purpose and demonstrate your genuine interest in being part of their team.
