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- Tasks: Install Fibre to the Home broadband services for residential customers, ensuring quality and safety.
- Company: Join a leading provider in the telecommunications industry focused on delivering top-notch services.
- Benefits: Enjoy full training, a supportive team environment, and the chance to work outdoors.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in people's lives.
- Qualifications: Must have a Full UK Driving License and strong customer service skills; experience is a plus.
- Other info: Work Monday to Friday, 8am to 5pm, and be prepared for all weather conditions.
The predicted salary is between 30000 - 42000 £ per year.
Working Pattern: Monday to Friday, 8am to 5pm
Role Overview
The FTTH Engineer is responsible for the installation of ‘Fibre to the Home’ broadband services to residential customers. As a customer-facing, field-based role, high levels of customer service and producing a quality service is paramount.
- Working at heights up to 15 metres, including working on telegraph poles and ladders.
- Delivering professional and quality customer service.
- Self-auditing work to ensure it meets all company and client standards.
- Ensuring all activities are carried out in line with Health and Safety standards, including carrying out daily checks to ensure safe to use.
- Maintenance of a clean and tidy environment at all times.
- Prepared to work in all weather conditions.
Skills and Qualifications
- A Full UK Driving License is essential due to the field-based nature of the role; candidates must have held this license for 1 year and have a maximum of 6 points.
- Full training will be provided to the right candidate; however, candidates with experience working on the BT Openreach network and holding NRSWA Street Works qualifications are desirable.
- Be able to communicate effectively and professionally with customers and clients.
- Proactive in the resolution of engineering obstacles, with liaison with Team Managers.
- Ability to take direction from management and carry out works in an efficient and timely manner.
- Dedication to delivering high levels of customer service.
FTTH Engineer employer: Comex 2000
Contact Detail:
Comex 2000 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FTTH Engineer
✨Tip Number 1
Familiarise yourself with the BT Openreach network and its operations. Understanding how this network functions will give you a significant advantage during interviews, as it shows your commitment to the role and your proactive approach.
✨Tip Number 2
Highlight any previous experience in customer service roles. Since this position is customer-facing, demonstrating your ability to communicate effectively and professionally will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your approach to health and safety practices. Given the nature of the job, being able to articulate how you ensure safety while working at heights will show that you take these responsibilities seriously.
✨Tip Number 4
Be ready to showcase your problem-solving skills. The role requires you to be proactive in resolving engineering obstacles, so think of examples from your past experiences where you've successfully tackled challenges.
We think you need these skills to ace FTTH Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the FTTH Engineer position. Highlight your relevant experience in customer service and any technical skills that align with the role.
Tailor Your CV: Customise your CV to reflect your experience related to fibre installation, customer service, and health and safety standards. Include specific examples of past work that demonstrate your ability to meet the job's demands.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your full UK Driving License and any relevant qualifications, such as NRSWA Street Works, to make your application stand out.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this customer-facing role.
How to prepare for a job interview at Comex 2000
✨Showcase Your Customer Service Skills
As the role is customer-facing, it's crucial to demonstrate your ability to provide excellent customer service. Prepare examples of past experiences where you successfully resolved customer issues or received positive feedback.
✨Highlight Relevant Experience
If you have experience working on the BT Openreach network or hold NRSWA Street Works qualifications, make sure to mention these during the interview. This will show that you have the necessary background for the role.
✨Emphasise Safety Awareness
Given the nature of the job, being aware of Health and Safety standards is vital. Be prepared to discuss how you ensure safety in your work, including any relevant checks or protocols you follow.
✨Demonstrate Problem-Solving Skills
The role requires proactive resolution of engineering obstacles. Think of specific instances where you've encountered challenges and how you overcame them, as this will illustrate your ability to think on your feet.
