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- Tasks: Supervise the reservations team and ensure smooth operations in the manager's absence.
- Company: Join Philema Hospitality, a family-owned company prioritising team and guest satisfaction.
- Benefits: Enjoy gym memberships, discounts on spa treatments, food, and hotel stays.
- Why this job: Be part of a supportive culture focused on development and employee well-being.
- Qualifications: No specific qualifications required; just a passion for hospitality and teamwork.
- Other info: Opportunity to grow within a company shortlisted for excellence awards.
The predicted salary is between 24000 - 36000 £ per year.
About: Philema Hospitality We are a family-owned forward-thinking company who put our team and guests at the heart of everything that we do. We focus on development, well-being and team engagement with bespoke programmes to support each of these values. We create an environment which engages with our employees and ensures they feel appreciated, "when you enjoy what you do, work becomes play".
Employee Benefits:
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- Friends & Family rates across the group
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards
Role & Responsibilities:
- Assist the manager with training, supervision and monitor of the reservations team.
- In the manager's absence run the department and make sure that team members are following procedures.
- Manage reservations checklist for smooth running of the reservations department and assign reservations task to reservationists.
- Provide training on individual and group bookings for new and existing team members.
- Set goals and objectives for Reservations team members.
- Assist Reservations Manager with recruitment of new team members.
- Assist manager with rotas and the submitting of time and attendance on fourth.
- Run spa occupancy checks and ensure correct close outs are put on spa booking platforms.
- Manage the department in the absence of the Reservations Manager including attending weekly HOD meetings in each of the hotels.
- Assist the reservations manager and revenue manager to motivate the team to drive sales and meet targets, updating commission and incentive charts.
- Work as part of a team to ensure all individual and group reservations are inputted accurately and concisely into the PMS, in accordance with company rules and procedures.
- Efficiently answer all calls enquiring about reservations and assist others in the department as necessary.
- Process group reservations including putting the rooming list in the system, looking after the group requirements, sending group invoices, and closing the group masters.
- Ensure credit facilities/payment procedures are adhered to by the team and follow company procedures.
- Assist Accounts and reception staff in ensuring that all billing is correct.
- Liaise and communicate special requirements to other departments e.g., Cots, VIPs, and late arrivals.
- Assist in all communications and meetings between Reservations and other departments to ensure follow-up of issues raised during those meetings.
- Ensure a consistently high level of quality and service is always provided by following all procedures in place.
- Handle complaints efficiently and professionally, adhering to company policies and procedures.
- Ensure the handling of all aspects of individual and group reservations is efficient and prompt.
- Key holder for premises.
- Any other duties as required.
Reservations Supervisor employer: Philema Hospitality Management
Contact Detail:
Philema Hospitality Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor
✨Tip Number 1
Familiarise yourself with the specific software and systems used in reservations management. Knowing how to navigate these platforms can set you apart during interviews, as it shows your readiness to hit the ground running.
✨Tip Number 2
Highlight any previous experience in team leadership or training roles. Being a Reservations Supervisor means you'll be guiding others, so showcasing your ability to mentor and motivate a team will make you a strong candidate.
✨Tip Number 3
Demonstrate your understanding of customer service excellence. Since this role involves handling complaints and ensuring high-quality service, sharing examples of how you've successfully managed customer interactions can really impress.
✨Tip Number 4
Network with current employees or industry professionals who have experience in hospitality reservations. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Reservations Supervisor
Some tips for your application 🫡
Understand the Company Culture: Philema Hospitality values team engagement and employee well-being. Reflect this understanding in your application by mentioning how you align with their focus on development and appreciation for employees.
Highlight Relevant Experience: Emphasise any previous experience in reservations or supervisory roles. Be specific about your responsibilities and achievements, particularly in training and managing teams, as these are key aspects of the role.
Showcase Your Skills: Mention skills that are relevant to the position, such as communication, organisation, and problem-solving. Provide examples of how you've successfully handled reservations or customer service challenges in the past.
Tailor Your Application: Customise your CV and cover letter to reflect the job description. Use keywords from the listing, such as 'reservations checklist', 'group bookings', and 'team motivation', to demonstrate your fit for the role.
How to prepare for a job interview at Philema Hospitality Management
✨Show Your Leadership Skills
As a Reservations Supervisor, you'll be expected to lead a team. Highlight any previous experience in training or supervising others during your interview. Share specific examples of how you've motivated a team or resolved conflicts.
✨Understand the Company Culture
Philema Hospitality values team engagement and well-being. Research their initiatives and be prepared to discuss how you can contribute to this culture. Mention any relevant experiences that align with their focus on employee appreciation and development.
✨Demonstrate Attention to Detail
The role requires accurate input of reservations and adherence to procedures. Be ready to provide examples of how you've ensured accuracy in past roles, especially when handling group bookings or managing complex tasks.
✨Prepare for Scenario Questions
Expect questions about handling complaints or managing reservations under pressure. Think of scenarios from your past work where you successfully navigated challenges, and be ready to explain your thought process and outcomes.
