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- Tasks: Be the friendly face for clients in emergency situations, handling calls and appointments.
- Company: Join Vets Now, the UK's top provider of emergency pet care with over 60 clinics.
- Benefits: Enjoy flexible hours, 7 weeks leave, health plans, and discounts at hundreds of retailers.
- Why this job: Make a real difference in pets' lives while working in a supportive and caring environment.
- Qualifications: No specific experience required; just bring your passion for animals and great communication skills.
- Other info: We celebrate diversity and welcome applicants from all backgrounds, including those with disabilities.
Part Time Veterinary Receptionist £12.00ph plus benefits
Company Overview
Vets Now is renowned as the UK's leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Middlesbrough.
Role Responsibilities
- First point of contact: Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
- Administration: Manage administrative duties in clinic accurately, ensuring the smooth operation of the service. Providing updates to veterinary staff about patients enroute or clients requiring assistance.
- Client Support: Be a friendly and reassuring presence, offering support and information when clients need it most. Act as a liaison between clients and veterinary professionals.
Working pattern
- Week 1: Monday and Tuesday from 18:30 to 00:30, Saturday from 12:00 to 00:00 and Sunday from 15:00 to 00:00
- Week 2: Friday from 18:30 to 00:30 and Sunday from 08:00 to 15:00
- Week 3: Wednesday and Thursday from 18:30 to 00:30
- Plus, a fair share of bank holidays.
Why Vets Now?
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You – reward gateway giving discounts and cashback with 100's of retailers
- £780 CPD allowance pro-rata
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
Veterinary Receptionist - Part Time employer: Vets Now
Contact Detail:
Vets Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Part Time
✨Tip Number 1
Familiarise yourself with Vets Now's mission and values. Understanding their commitment to compassionate care will help you align your responses during interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. As a Veterinary Receptionist, you'll be the first point of contact during emergencies, so demonstrating your ability to stay calm and supportive is crucial.
✨Tip Number 3
Get to know common veterinary terminology and procedures. This knowledge will not only impress during your interview but also help you feel more confident when interacting with clients and veterinary staff.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding the working pattern. Highlighting your willingness to work evenings and weekends will show that you're committed to meeting the needs of the clinic.
We think you need these skills to ace Veterinary Receptionist - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Veterinary Receptionist. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or administrative roles. Emphasise any experience you have in veterinary settings or handling emergency situations, as this will be crucial for the role.
Write a Personalised Cover Letter: In your cover letter, express your passion for animal care and your desire to work in a supportive role. Mention specific reasons why you want to join Vets Now and how you can contribute to their mission of providing compassionate care.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a reception role.
How to prepare for a job interview at Vets Now
✨Show Your Compassion
As a Veterinary Receptionist, you'll be the first point of contact for clients in distress. Make sure to convey your empathy and understanding during the interview. Share examples of how you've handled sensitive situations in the past.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be prepared to discuss how you would handle calls and in-person interactions with clients. Practice clear and concise responses to common questions about client support and appointment management.
✨Highlight Your Administrative Experience
The role involves managing various administrative tasks. Bring up any relevant experience you have in administration, especially in a fast-paced environment. Discuss how you ensure accuracy and efficiency in your work.
✨Familiarise Yourself with the Company
Research Vets Now and understand their mission and values. Being knowledgeable about their services and commitment to emergency pet care will show your genuine interest in the position and help you stand out as a candidate.
