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- Tasks: Lead a friendly team, manage client care, and oversee reception operations.
- Company: Join Village Vet, a progressive veterinary group dedicated to modern pet care.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Why this job: Be part of a supportive culture that values communication and client satisfaction.
- Qualifications: Experience in client care and leadership in the veterinary or similar industry required.
- Other info: Opportunities for training and certifications available.
The predicted salary is between 22000 - 33000 £ per year.
Location: 11 Belsize Terrace, Hampstead
Hours: Full time
Salary: £27,500 per annum
Practice: Village Vet (Hampstead)
Job Type: Permanent, Full-time
Hours: 42 Hours per week
Village Vet is looking for a confident, pro-active associate to join our friendly team as a Client Care Lead!
Your role and responsibilities
The ideal candidate will be able to demonstrate extensive client care experience within the veterinary (or similar) industry and prior leadership experience is a must. This role will also have a focus on insurance claims, so knowledge of the veterinary insurance process would be a bonus!
We need someone that is able to lead by example to promote positive, open communication across all teams and go above and beyond for our clients.
This role will require extensive communication with clients, staff, the wider team and other businesses by telephone, face-to-face, email, and possibly some good, old-fashioned letter writing, so you must be confident and competent across all.
Other duties include, but are not limited to:
- Working closely with senior managers in the clinical, marketing, financial, and human resources teams to deliver and promote practice objectives.
- Liase with clients, the clinical team, and insurance companies to ensure claims are managed and processed correctly.
- Manage, motivate, and support the reception team in upholding our high standards.
- Act as line manager to the reception team, organizing regular appraisals and team meetings.
- Create team rota and manage TOIL, absences, and holiday requests/cover.
- Ensure practice GDPR compliance.
- Create weekly expense reports.
- Aid in recruitment, induction, and training of staff.
- Respond to client feedback and implement changes where necessary.
- Manage consultation and surgical diary appropriately.
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Extensive free online Linnaeus CPD program and BVRA training
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
About Us:
Village Vet is a progressive, forward-thinking veterinary group consisting of primary care practices, 24-hour hospitals, and referral centres across London, Hertfordshire, and Cambridge. We believe in supporting our staff, investing in our facilities, and ensuring that our clients and their pets receive only the very best, modern care. Our staff are motivated and encouraged to gain additional certifications across all levels of employment and we offer career progression within our group.
Interested? Please click the 'Apply now' at the top of the screen, providing both cover letter and CV. Or, for any questions, contact Stephanie.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We are committed to fostering a culture that is inclusive and diverse for all our associates.
Lead Client Care Assistant (Lead Receptionist) employer: Linnaeus Group
Contact Detail:
Linnaeus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Client Care Assistant (Lead Receptionist)
✨Tip Number 1
Familiarise yourself with the veterinary insurance process, as this role involves managing claims. Understanding the nuances of insurance can set you apart from other candidates and show your commitment to the position.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you motivated your team or improved client care.
✨Tip Number 3
Practice your communication skills, as this role requires extensive interaction with clients and staff. Consider role-playing scenarios to enhance your confidence in handling various communication methods, including face-to-face and over the phone.
✨Tip Number 4
Research Village Vet's values and recent initiatives. Being knowledgeable about the company will help you align your answers during discussions and demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Lead Client Care Assistant (Lead Receptionist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive client care experience, particularly in the veterinary or similar industry. Emphasise any leadership roles you've held and relevant skills that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client care and your ability to lead a team. Mention specific examples of how you've promoted positive communication and gone above and beyond for clients in previous roles.
Highlight Relevant Experience: If you have knowledge of the veterinary insurance process, be sure to include this in both your CV and cover letter. This will demonstrate your suitability for the role and show that you understand the specific requirements of the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a client-facing role.
How to prepare for a job interview at Linnaeus Group
✨Showcase Your Leadership Skills
As a Lead Client Care Assistant, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to motivate and support others.
✨Understand the Veterinary Insurance Process
Since this role involves handling insurance claims, having a solid understanding of the veterinary insurance process will set you apart. Brush up on common practices and be ready to discuss how you've navigated similar situations before.
✨Communicate Effectively
This position requires extensive communication with clients and staff. Practice articulating your thoughts clearly and confidently, whether it's face-to-face or over the phone. Consider role-playing common scenarios to enhance your communication skills.
✨Prepare for Team Dynamics
You'll need to promote positive communication across teams. Think about how you can foster collaboration and resolve conflicts. Be ready to share strategies you've used in the past to create a harmonious work environment.
