ServiceNow Architect

About the Role You’re Considering

We’re seeking a ServiceNow Architect who wants to grow their career and delight customers through a hybrid of project and foundational activities. We take a modern approach of collaborating internally and externally to achieve high levels of satisfaction for our clients and ourselves. The ideal candidate will have experience in solutioning, designing and implementing ServiceNow solutions to improve business processes and user experiences. In this role you will work closely with our technology teams as well as our Automation Development team, enhancing and transforming our customer platforms.

Hybrid Working

The places you work from day‑to‑day will vary according to your role, your needs, and the business; it will be a blend of company offices, client sites, and your home. You will be unable to work at home 100 % of the time.

Pre‑Employment Checks

Identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and an unspent criminal record check (known as Disclosure and Barring Service).

Your Role

As an integral part of our ServiceNow team, you’ll create opportunities to develop yourself and our collective. You will be empowered to:

• Collaborate closely with stakeholders and cross‑functional teams to gather and understand business requirements and translate them into technical designs.
• Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
• Oversee the configuration and customization of ServiceNow applications, including ITSM, ITOM, HRSD, and others.
• Develop and maintain the overall architecture of ServiceNow platforms, ensuring architectural integrity and consistency across all ServiceNow modules.
• Provide technical guidance and mentorship to the ServiceNow development team, ensuring the successful execution of ServiceNow projects.
• Stay updated with ServiceNow releases and enhancements, leveraging the best features and functionalities to drive innovation.

Your Skills and Experience

• Experience in ServiceNow development and architecture.
• Experience designing and implementing ServiceNow solutions across various modules.
• Proficiency in JavaScript, HTML, CSS.
• ServiceNow CAD and CIS certifications are preferred; equivalent experience will also be considered.

We Are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Your Security Clearance

To be appointed to this role, you must obtain Security Check (SC) clearance. Successful applicants must have resided continuously within the United Kingdom for the last five years, along with other criteria and requirements. Throughout the recruitment process, you will be asked about your security clearance eligibility, including country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons.

Make It Real – What Does It Mean for You?

You’ll be joining an accredited Great Place to Work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We support wellbeing through trained ‘Mental Health Champions’, wellbeing apps such as Thrive and Peppy, and a culture that values health and happiness.

Why You Should Consider Capgemini

Growing clients’ businesses while building a more sustainable, inclusive future is a tough ask. When you join Capgemini, you’ll be part of a thriving company, a collective of freethinkers, entrepreneurs, and industry experts. You’ll have opportunities to shape your future, collaborate across technology, design, engineering, and business operations, and help clients innovate and grow.

About Capgemini

Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology, and people. With nearly 60 years of heritage, we have 420,000 team members in more than 50 countries, delivering end‑to‑end services and solutions with strong industry expertise and a partner ecosystem. In 2024, our global revenues were €22.1 billion.

Location: Manchester, United Kingdom

Senior Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Design, Art/Creative, and Information Technology

Industries

• IT Services and IT Consulting