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- Tasks: Investigate and deter gas and electricity theft while ensuring customer safety.
- Company: Seeka is a leading provider of revenue protection services in the utilities market.
- Benefits: Enjoy 22 days holiday, discounts on shopping, cinema, travel, and a fully expensed work vehicle.
- Why this job: Join an award-winning team with opportunities for growth and a commitment to diversity.
- Qualifications: Customer service experience and a full UK driving licence are essential; training provided for qualifications.
- Other info: Mandatory drug screening and background checks required for all candidates.
The predicted salary is between 26970 - 42025 £ per year.
Salary:
- Non-technical: £26,970 per annum
- Single fuel: £35,301 per annum for full time roles (plus London weighting where applicable)
- Single fuel (3 phase/CT): £36,352 per annum for full time roles (plus London weighting where applicable)
- Dual Fuel: £40,974 plus £2k attendance and safety bonus per annum for full time roles (plus London weighting where applicable)
- Dual Fuel (3 phase/CT): £42,025 plus £2k attendance and safety bonus per annum for full time roles (plus London weighting where applicable)
*London Weighting where applicable is an additional £3,000 per annum on top of the above rates. London Weighting allowances will only apply to those whose home postcode falls within the M25.
The role of the Revenue Protection Officer is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers. You will be responsible for making the installation safe and working with the relevant supplier to agree what further action is to be taken. You will be required to collect evidence and provide all required information to the client to enable any further actions to be taken.
Additionally, a Revenue Protection Officer may also include debt recovery work, ranging from initial visits to resolve the account to executing rights of entry Warrants and carrying out the metering work to either install a SMART Paygo meter or to de-energise/disconnect the supply.
What you will need to be successful:
- Ideally have previous experience within a Revenue Protection officer role, but not essential.
- Strong customer service experience, with an ability to remain calm in challenging situations.
- Previous experience in conflict management is essential.
- Have experience of operating mobile IT hardware.
- A positive, can-do attitude.
- Great interpersonal skills that empower customer relations as well as driving best practice and proactive change for the better.
- Team spirit to assist colleagues and promote the company brand.
- Hold current CCN1/CMA1 & MET1 qualification or an equivalent aligned qualification (within 6 months of expiry). This is desirable to the role, but additional training to obtain CCN1 / CMA1 will be provided.
- Hold a current full UK driving license with no more than 6 penalty points.
Please note, we take customer and colleague safety very seriously. All candidates will be subject to a mandatory drug and alcohol screening as part of the assessment process. All offers of employment will also be subject to a DBS and relevant vetting checks alongside a colour vision test.
What we offer:
- 22 days holiday + 8 days bank holidays
- Additional year annual leave entitlement for 3rd/4th & 5th year, capped at 25 days
- Sick Pay
- Access to My Rewards which provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts.
- Access to our Employee Assistance Programme
- Online GP Service, 24 hours a day, 365 days a year
- Recommend a Friend and Earn scheme
- Reward & Recognition Scheme
- Opportunities to progress in a successful company
- Fully expensed work vehicle and PPE
At Seeka, we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued.
About The Company:
Seeka provides specialist end-to-end revenue protection services across the utilities market. Offering an unrivalled range of services that includes the provision of locksmiths, dog handlers and revenue protection officers, Seeka makes visits to customer properties to investigate and make safe suspected energy theft cases.
Seeka sits within the M Group Services Energy Retail Division which is proud to be one of the UK's largest utilities support organisations – and we’re still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.
We are part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress.
Revenue Protection Officer employer: Moonkitten Textiles
Contact Detail:
Moonkitten Textiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Revenue Protection Officer. Understanding the nuances of investigating energy theft and the processes involved will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or conflict management. Be prepared to share specific examples of how you've handled challenging situations, as this role requires strong interpersonal skills.
✨Tip Number 3
If you don't already have the CCN1/CMA1 & MET1 qualifications, express your willingness to obtain them. Showing enthusiasm for training and development can set you apart from other candidates.
✨Tip Number 4
Research Seeka and its values. Being able to articulate why you want to work for us and how you align with our commitment to customer service and diversity will make a positive impression.
We think you need these skills to ace Revenue Protection Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and conflict management. Use specific examples that demonstrate your ability to handle challenging situations calmly.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role of Revenue Protection Officer. Mention your understanding of the responsibilities and how your skills align with the company's values and mission.
Highlight Relevant Qualifications: If you hold any qualifications like CCN1/CMA1 & MET1, make sure to mention them prominently. If not, express your willingness to undergo training to obtain these qualifications.
Showcase Team Spirit: Emphasise your ability to work well in a team and support colleagues. Provide examples of how you've contributed to a positive team environment in previous roles.
How to prepare for a job interview at Moonkitten Textiles
✨Showcase Your Customer Service Skills
As a Revenue Protection Officer, strong customer service experience is crucial. Be prepared to share specific examples of how you've handled challenging situations with customers in the past, demonstrating your ability to remain calm and professional.
✨Demonstrate Conflict Management Experience
Conflict management is essential for this role. Think of instances where you've successfully resolved disputes or difficult interactions, and be ready to discuss your approach and the outcomes during the interview.
✨Familiarise Yourself with Mobile IT Hardware
Since the role involves operating mobile IT hardware, it’s beneficial to mention any relevant experience you have. If you’ve used similar technology before, be sure to highlight that and express your willingness to learn new systems.
✨Emphasise Team Spirit and Company Values
Seeka values teamwork and a positive attitude. Prepare to discuss how you’ve contributed to team success in previous roles and how you align with the company’s commitment to diversity and inclusion.
