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- Tasks: Help customers via phone, email, and chat while ensuring a smooth experience.
- Company: Join Blue Arrow Derby, a partner of a leading manufacturing company.
- Benefits: Enjoy a generous pension, bonuses, training, and subsidized meals.
- Why this job: Be part of a supportive team with great culture and opportunities for growth.
- Qualifications: 1-2 years of customer service experience required; call center experience preferred.
- Other info: Flexible hours, remote options, and fun social events await you!
The predicted salary is between 24000 - 36000 £ per year.
Blue Arrow Derby is proud to be working in partnership with a manufacturing company and they are looking to recruit a Customer Service Advisor to join their team on a full-time permanent basis. Start Date: Monday 6th January Why should you apply for the Customer Service Advisor role? * Generous pension scheme once the employee auto enrols and pays 1% the company contributes 7%, client will then match any additional contributions up to the value of 6.5%. * Death in service benefit is 4 x annual salary. * Staff can earn up to £1500 bonus each year. * Offer external training and qualifications to those that want to enhance their skills. * Employee assistance programme available to all and provide free flu vaccinations and eye tests. * Onsite subsidised bistro where employees can purchase meals and refreshments during the day, this includes a costa coffee. * Cycle to work scheme. * Social club which costs £3.47 a month to join that arranges family excursions and gives members the opportunity to enter weekly prize draws. * Employee benefit hub which offers discounts and cash back incentives at many retailers, restaurants, websites, and attractions. * Subsidised private healthcare. * Free on-site parking * Electric charging stations for cars * Company discounts * Summer festivals and Christmas parties * 33 days of holidays * Uniform * Remote Working Options (role dependant) Hours: Mon – Sun – 39.5 hours per week – on a rota basis * 8:00am – 6:00pm (Monday to Friday) * 8am – 3pm (Saturdays) * 8am -12pm (Sundays) Salary: Competitive + £1,500 bonus (subject to company discretion/performance) What duties would you be doing within the Customer Service Advisor role? * You will be dealing with customers who contact the client via telephone, email, or live chat. * Using your customer service skills, you will provide an effortless customer journey and experience * You will gain an understanding of each customer’s situation, spotting potential opportunities to deliver excellent customer service. * Ensure all telephone calls are answered within our service level agreement, booking utilising the Salesforce platform. * Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels. * Work closely with customers to keep them informed * Ensure compliance with all regulations. What will you bring to the Customer Service Advisor role? * At least 1-2 year’s previous customer service experience is essential. * Solid recent work history within customer service * At least 1 year’s previous customer service in a call centre is desirable. * Excellent telephone manner * Strong communication skills * Demonstrate the drive to deliver world class service to all customers. * Ability to use Microsoft applications and web-based platforms. * Highly approachable with good interpersonal * Motivational to work alone or as part of a team. * Flexible approach to learning new skills to support business requirements. * Self-starting with a positive outlook and determination to succeed. * GCSE grade 4 in English or an equivalent qualification If you are interested in the above role and feel you can meet the requirements, we please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Customer Service Advisor employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the Salesforce platform, as it's mentioned in the job description. Having a basic understanding of how to navigate and use it can give you an edge during the interview.
✨Tip Number 2
Highlight your previous customer service experience, especially if you've worked in a call center. Be ready to share specific examples of how you provided excellent service in challenging situations.
✨Tip Number 3
Demonstrate your strong communication skills by practicing common customer service scenarios. This will help you articulate your approach to providing an effortless customer journey during the interview.
✨Tip Number 4
Show your flexibility and willingness to learn new skills. Prepare to discuss how you've adapted to changes in previous roles, as this is crucial for a dynamic customer service environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: Make sure to emphasize your previous customer service experience, especially in a call center environment. Use specific examples that demonstrate your ability to provide excellent customer service.
Showcase Communication Skills: Since strong communication skills are essential for this role, include examples of how you've effectively communicated with customers in the past. Mention any experience with telephone or live chat support.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at Blue Arrow
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially any experience in a call center. Be ready to share specific examples of how you handled challenging situations and provided excellent service.
✨Demonstrate Strong Communication Skills
Since the role requires excellent telephone manners and strong communication skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your delivery.
✨Familiarize Yourself with Salesforce
As you'll be using the Salesforce platform, it’s beneficial to have a basic understanding of it. If you have prior experience, be prepared to discuss how you used it to enhance customer interactions.
✨Express Your Motivation and Flexibility
The company values a self-starting attitude and flexibility in learning new skills. Be ready to discuss how you adapt to new challenges and your eagerness to grow within the role.
