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- Tasks: Join our team as a Customer Service Administrator, handling calls and emails to assist with queries.
- Company: A vibrant local business in Maidenhead, ready to welcome new talent.
- Benefits: Immediate start, no experience needed, and a supportive team environment.
- Why this job: Perfect for those who thrive in dynamic settings and love helping others.
- Qualifications: Strong communication skills, basic admin experience, and a positive attitude required.
- Other info: Must be a car driver due to location; flexible hours available.
The predicted salary is between 24000 - 36000 £ per year.
Our client, a local business in Maidenhead, is looking for an administrator to join their dynamic team. You will be confident on the telephone, organised, and a team player. You do not need to have experience, and we welcome all applications for this position. Candidates must be available immediately as my client has a new project imminently starting. MUST BE A CAR DRIVER DUE TO THE LOCATION IN MAIDENHEAD
Responsibilities:
- Communicating with the Training team and Client delegate network, taking inbound calls/emails to assist with queries and bookings.
- Updating internal trackers and capturing data to assist the Team Leader with daily, weekly, and monthly reporting to the client.
- Assisting in the monitoring and maintenance of the central booking portal, ensuring sessions are booked accurately with the correct course allocation and covered by our team of trainers.
- Booking and confirming venues/locations, ensuring that each venue has the correct facilities for training.
- Creating and monitoring trainer expenses.
- Taking part in daily team meetings, bringing to the table accurate statistics and analysis of delivered training sessions.
The Successful Candidate Must:
- Have outstanding communication (written and verbal) and interpersonal abilities.
- Have good general administration and data capture experience.
- Have excellent organisational and team-working skills.
- Have some experience with MS Office/Google Suite products such as Google Drive and Sheets etc.
- Have a ‘can do’ attitude and the ability to prioritise tasks and meet tight deadlines.
- Thrive under pressure in a busy working environment.
- Have excellent customer service skills and pride themselves on providing the highest quality customer service.
- Maintain a valid UK driving licence (Desirable).
Customer Service Administrator employer: Chiltern Recruitment Ltd
Contact Detail:
Chiltern Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the local area of Maidenhead. Knowing the locations of potential venues and training facilities can give you an edge in discussions during interviews, showing your proactive approach and understanding of the role.
✨Tip Number 2
Brush up on your communication skills. Since the role involves a lot of interaction with clients and team members, practice clear and concise communication. You could even role-play common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Get comfortable with MS Office and Google Suite tools. Since the job requires data capture and reporting, spend some time familiarising yourself with spreadsheets and document creation to demonstrate your readiness to hit the ground running.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule or tracker for managing bookings and tasks. This will not only help you in the role but also impress the interviewers with your initiative and planning abilities.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills such as communication, organisation, and teamwork. Emphasise any experience with customer service or administration, even if it's informal.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your ability to handle queries and bookings, and express your readiness to join the team immediately.
Highlight Relevant Skills: In your application, specifically mention your proficiency with MS Office or Google Suite products. Provide examples of how you've used these tools in previous roles or projects.
Show Your Availability: Clearly state your availability in your application. Since the client is looking for someone who can start immediately, make it evident that you are ready to begin work without delay.
How to prepare for a job interview at Chiltern Recruitment Ltd
✨Show Off Your Communication Skills
As a Customer Service Administrator, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice answering common questions clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand something.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. Share examples from your past experiences where you successfully managed multiple tasks or projects. Discuss how you prioritise your workload and ensure that deadlines are met, especially in a busy environment.
✨Familiarise Yourself with Relevant Tools
Since the job involves using MS Office and Google Suite, make sure you’re comfortable discussing your experience with these tools. If you have specific examples of how you've used them to improve efficiency or manage data, be ready to share those during the interview.
✨Demonstrate a 'Can Do' Attitude
Employers love candidates who show enthusiasm and a positive attitude. Be prepared to discuss how you approach challenges and your willingness to learn new things. This will help convey that you are adaptable and ready to contribute to the team right away.
