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For Companies At a Glance
- Tasks: Make and receive calls to arrange payment of outstanding debts.
- Company: Join Credit Style, part of Bristow & Sutor Group, a leader in debt recovery.
- Benefits: Enjoy a casual dress code, bonuses, and hybrid working options.
- Why this job: Gain valuable experience in a supportive environment while helping others clear their debts.
- Qualifications: Previous call centre or credit control experience is essential; strong communication skills required.
- Other info: Full-time role with a welcoming culture and opportunities for personal growth.
The predicted salary is between 18000 - 30000 £ per year.
As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre. Credit Style is part of the Bristow & Sutor Group – employing over 450 people in debt recovery throughout the UK. We work with some of the largest retail, banking, and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.
Working shifts between 8am to 8pm - Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts. Salary wise, you can expect a basic salary of up to £25,000 (depending on experience) plus a monthly bonus based on your performance, giving you a realistic earning potential of £30,000 + per year.
Position
- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts.
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
- Entering accurate records of conversations and payment agreements into a customer database.
- Following processes and guidelines regarding debt collection.
- Working in an open plan, contact centre environment – achieving personal and team targets.
- Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around.
Requirements
- Previous experience working in a call centre or credit control type role is important.
- Clear and confident communication skills – both writing/data entry and over the telephone.
- Being comfortable working to targets – earning more money based on your achievements.
- Strong IT skills – we use different technologies and systems and need you to pick these up quickly.
- Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations.
- Problem-solving abilities – able to ask the right questions to get the information you need.
Other Information
- Welcoming working environment.
- Casual smart dress code.
- Company pension.
- Colleague discount scheme.
- Christmas Savings Scheme.
- Free on-site parking.
- Employee Assistance Programme.
- Attractive bonus, incentives, and performance rewards.
- Death in service benefit.
- Hybrid working (subject to reaching required standards).
This is a full-time permanent role working 37.5 hours. Our office is based in the S3 Post Code Area! Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment. Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected, and built upon, attracts and retains a workforce based on merit and ability, and is reflective of the communities it is part of.
Collections Agent employer: Bristow & Sutor Group
Contact Detail:
Bristow & Sutor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with common debt collection practices and regulations. Understanding the legal framework will not only boost your confidence during interviews but also demonstrate your commitment to ethical practices in the role.
✨Tip Number 2
Practice your communication skills, especially handling difficult conversations. Role-playing scenarios with friends or family can help you become more comfortable and articulate when discussing sensitive topics over the phone.
✨Tip Number 3
Research Credit Style and the Bristow & Sutor Group thoroughly. Knowing their values, mission, and the types of clients they work with will allow you to tailor your approach and show genuine interest during any discussions.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving abilities and how you've successfully met targets. Being able to share specific instances will make you stand out as a candidate who can deliver results.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call centre or credit control roles. Emphasise your communication skills and any achievements related to meeting targets.
Craft a Strong Cover Letter: Write a cover letter that addresses the specific requirements of the Collections Agent position. Mention your problem-solving abilities and how you handle difficult conversations with customers.
Showcase IT Skills: In your application, include examples of your strong IT skills. Mention any specific technologies or systems you have used in previous roles that would be relevant to this position.
Prepare for Potential Questions: Think about common interview questions related to debt recovery and customer service. Prepare answers that demonstrate your ability to handle sensitive conversations and achieve targets.
How to prepare for a job interview at Bristow & Sutor Group
✨Showcase Your Communication Skills
As a Collections Agent, clear and confident communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common scenarios you might face in the role, such as handling difficult conversations, to show your preparedness.
✨Highlight Relevant Experience
If you've worked in a call centre or credit control role before, make sure to discuss your experiences. Share specific examples of how you successfully managed customer interactions, resolved issues, or met targets. This will help the interviewer see how your background aligns with their needs.
✨Familiarise Yourself with Debt Collection Processes
Understanding the basics of debt collection processes can give you an edge. Research common practices and regulations in the industry. Being knowledgeable about these topics will not only impress the interviewer but also show your genuine interest in the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples where you had to ask the right questions to gather information or resolve a customer's issue. This will demonstrate your critical thinking skills and your ability to handle challenging situations effectively.
