Teller I - PT 30 Hrs. (Manchester)

Work Location: Manchester, New Jersey

Hours: 30

Pay Details: $20.50 - $25.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.

Depth & Scope:

• Executes TD's Brand promise to customers by consistently executing appropriate behaviours to deliver a Legendary Customer experience in the Store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
• Understands customer preferences with banking and educates customers on self-service/digital options that meet their needs.
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the customer.
• Verifies customers' identities by following customer authentication policies & procedures.
• Balances cash drawers, Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
• Adheres to safe deposit box procedures/operations and guidelines.
• Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.
• Accountable for ensuring confidential customer information is securely stored throughout the day.
• Understands the importance of and follows dual control.
• Follows all security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address and prevent fraud.
• Expected to complete all required in-classroom training and online training by established due dates.

Education & Experience:

• High school diploma or GED.
• 6 months work related experience preferred; or equivalent can be demonstrated through volunteering, education, military experience.
• Ability to work during operating hours to include weekends, evenings, holidays as scheduled.
• Demonstrated Customer Service skills preferred.
• Strong organizational skills.
• Detail-oriented.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with ability to be concise, clear and consistent.

Physical Requirements:

• Domestic Travel – Occasional.
• International Travel – Never.
• Performing sedentary work – Continuous.
• Performing multiple tasks – Continuous.
• Operating standard office equipment - Continuous.
• Responding quickly to sounds – Occasional.
• Sitting – Continuous.
• Standing – Frequent.
• Walking – Occasional.
• Moving safely in confined spaces – Occasional.
• Lifting/Carrying (under 25 lbs.) – Occasional.
• Lifting/Carrying (over 25 lbs.) – Never.
• Squatting – Occasional.
• Bending – Occasional.
• Kneeling – Never.
• Crawling – Never.
• Climbing – Never.
• Reaching overhead – Never.
• Reaching forward – Occasional.
• Pushing – Never.
• Pulling – Never.
• Twisting – Never.
• Concentrating for long periods of time – Continuous.
• Applying common sense to deal with problems involving standardized situations – Continuous.
• Reading, writing and comprehending instructions – Continuous.
• Adding, subtracting, multiplying and dividing – Continuous.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development:

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.