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For Companies At a Glance
- Tasks: Join us as a Data Center Support Engineer, focusing on cabling and hardware deployment.
- Company: CDS, a part of Hewlett Packard Enterprise, delivers top-notch field services across Europe.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and customer satisfaction in tech.
- Qualifications: Strong knowledge of HPE and Dell servers, plus experience in data center environments required.
- Other info: Work in Lewisham and London Docklands with a flexible schedule across the week.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are
CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
Role Overview
We are looking for an experienced Data Centre Support Engineer, the role will primarily involve the provision of cabling activities i.e. installation, termination and testing of all data centre interlink cabling & patching using CAT-5e, CAT-6/6A and fibre optic cabling (single and multi-mode).
The role also includes the DC hardware deployments, this activity includes all stages from physical delivery through to the end point installation. The hardware consists of the main industry OEM’s including HPE, Dell and IBM servers plus various standard network devices.
The role will include provision of Data Centre support functions such as but not limited to IMAC-D and the escorting of external resources. The role also requires a good working knowledge of Microsoft Office Suite and some Ticket Management experience as you will required to update the customers Servicenow queues as well as providing regular email and IM communications with customers globally.
Based on customer sites in Lewisham and London Docklands covering 37.5 hr week across Mon – Sun
The tasks will include (but not limited to):
- Installations, maintenance of customer equipment.
- Installation, termination and testing of all data centre interlink cabling inc. CAT-5e, CAT-6 6A, fibre optic.
- Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
Required skills and attributes
- Must have strong knowledge of HPE Proliant, Blade servers & Dell Servers.
- Experience of patch cabling in DC environment.
- Good knowledge of Service Now (SNOW)
- Sound knowledge of ESD working practice
- Sound knowledge of general Health & Safety
- Good MS Office tool skills
- Strong Customer relationship skills and ability to manage complex customer problems
- Display calmness and the ability to solve problems under pressure.
- Team player and strong interpersonal skills
- Good communication skills, both written and verbal.
#SuccessThroughPeople #WeDeliverTheDifference
Visit our privacy policy here:
- https://www.hpecds.com/vacancies/Privacy.aspx
- http://content.ext.hpe.com/sites/CountrySupport/imports/Privacy_Notice_Recruitment.pdf
And here you can access to our GDPR policy:
- https://www.hpe.com/us/en/legal/privacy.html
Be challenged. Be inspired. Help us deliver the difference.
At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
Data Center Support Engineer - IMAC employer: CDS, a Hewlett Packard Enterprise company
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center Support Engineer - IMAC
✨Tip Number 1
Familiarize yourself with the specific cabling standards and practices mentioned in the job description, such as CAT-5e, CAT-6/6A, and fiber optic cabling. This knowledge will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have with HPE Proliant and Dell servers. Be prepared to discuss specific projects or tasks where you successfully managed installations or maintenance of these systems.
✨Tip Number 3
Since customer satisfaction is a key aspect of this role, think of examples from your past work where you effectively resolved customer issues or improved their experience. This will showcase your strong customer relationship skills.
✨Tip Number 4
Brush up on your knowledge of ServiceNow (SNOW) and be ready to explain how you've used ticket management systems in previous roles. This will show that you're prepared to handle the responsibilities outlined in the job description.
We think you need these skills to ace Data Center Support Engineer - IMAC
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Data Center Support Engineer position. Highlight your relevant experience with cabling activities, hardware deployments, and customer support in your application.
Tailor Your CV: Customize your CV to emphasize your experience with HPE Proliant and Dell servers, as well as your knowledge of patch cabling in a data center environment. Include specific examples that demonstrate your problem-solving skills and customer relationship management.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and how your skills align with the company's values. Mention your familiarity with Service Now and your ability to handle customer relations effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Know Your Cabling Standards
Make sure you are familiar with the installation, termination, and testing processes for CAT-5e, CAT-6/6A, and fiber optic cabling. Being able to discuss these standards confidently will show your technical expertise.
✨Demonstrate Customer Relationship Skills
Prepare examples of how you've handled customer relations in the past. Highlight your ability to clarify customer needs and resolve issues promptly, as this role emphasizes maintaining high customer satisfaction.
✨Familiarize Yourself with ServiceNow
Since you'll be updating customer queues in ServiceNow, it’s beneficial to have a good understanding of the platform. If you have prior experience, be ready to discuss specific instances where you used it effectively.
✨Showcase Problem-Solving Abilities
Be prepared to share examples of how you've solved complex problems under pressure. This role requires calmness and quick thinking, so demonstrating your problem-solving skills will be crucial.
