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For Companies At a Glance
- Tasks: Welcome customers, manage appointments, and ensure a smooth shopping experience.
- Company: Join a luxury brand in Mayfair, known for exceptional service and quality.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a vibrant team that values customer connections and offers a unique retail experience.
- Qualifications: No specific experience required, just bring your enthusiasm and great communication skills!
- Other info: Perfect for students looking to gain experience in a high-end retail setting.
The predicted salary is between 24000 - 36000 £ per year.
Key Responsibilities:
- Enhance the Flow of the Customer Journey:
- Greet customers when they enter the store and give a positive first impression.
- Engage with customers on the floor and introduce them to the relevant team member.
- Plan appointments & coordinate the agenda of the day and personally welcome customers.
- Ensure sales & service team take breaks at the right time and ask for additional support on the floor when necessary.
- Send an email when necessary about a customer to team members, alerting them of the topic.
- Welcome customers.
- Reassure customers and answer first questions.
- Manage waiting time appropriately.
- When possible, offer a seat and prepare and serve refreshments/teas/coffees for customers.
- Handover to sales & service team to neighbouring Métiers, ensuring the customer is directed to the right location.
- Be curious about what happens in Mayfair and London to share with the team and customers.
- Provide recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store.
- Foster relationships with concierge personnel at neighbouring key hotels.
- Ensure that all elements of service are available in store and proposed to customers (umbrellas, etc.).
- Offer, prepare and serve refreshments/teas/coffees for customers.
- Manage porcelain & glassware orders according to needs.
- Coordinate orders of refreshments/teas/coffees/napkins etc. with the Administration Manager.
- Support to prepare a light lunch for VIP customers during a private appointment.
- Identify areas of improvement and share ideas.
- Share best practices with the team.
- Inform management about potential customer complaints.
- Inform management or team about potential customers.
- Contribute to ensure excellent standards in store at all times, along with the sales & service team.
- Demonstrate excellent communication skills – both verbal and written.
- Maintain store standards and become familiar with daily procedures.
- Adhere to and uphold House procedures.
- Become acquainted with all métiers.
- Excellent customer service skills.
- An enthusiastic attitude.
- Good interpersonal skills.
- Reliability and flexibility.
- Personable & confident.
- Attention to detail.
- Team player.
- Dynamic and able to work in a high-pressure environment.
- Impeccable personal presentation.
Maison Host employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maison Host
✨Tip Number 1
Familiarise yourself with the local area, especially Mayfair and London. Being knowledgeable about nearby hotels, restaurants, and attractions will not only impress your interviewers but also help you engage with customers effectively.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for the dynamic environment of a Maison Host, where you'll need to handle various customer interactions with confidence and poise.
✨Tip Number 3
Showcase your enthusiasm and interpersonal skills during any interactions with our team or at networking events. A personable and confident attitude can make a significant difference in how you're perceived as a potential candidate.
✨Tip Number 4
Be prepared to discuss your ideas for improving customer experiences. Demonstrating that you can identify areas for improvement and share best practices will highlight your proactive approach and commitment to excellence.
We think you need these skills to ace Maison Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you engaged with customers directly, as this is crucial for the Maison Host position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the brand. Mention specific examples of how you've enhanced customer experiences in previous positions, showcasing your interpersonal skills and attention to detail.
Showcase Your Knowledge of the Area: Demonstrate your familiarity with Mayfair and London in your application. Mention any local hotspots or experiences that could enhance the customer journey, showing that you're proactive and knowledgeable.
Highlight Teamwork and Flexibility: Since the role requires working closely with a team, emphasise your ability to collaborate effectively. Provide examples of how you've supported colleagues in high-pressure environments, ensuring smooth operations.
How to prepare for a job interview at Hermès
✨Showcase Your Customer Service Skills
As a Maison Host, excellent customer service is key. Be prepared to share specific examples of how you've positively impacted a customer's experience in the past. Highlight your ability to engage with customers and create a welcoming atmosphere.
✨Demonstrate Your Knowledge of the Area
Since part of the role involves providing recommendations for local attractions, hotels, and restaurants, do some research on Mayfair and London. Mention any favourite spots or hidden gems during the interview to show your enthusiasm and knowledge.
✨Emphasise Teamwork and Flexibility
The job requires working closely with the sales and service team. Be ready to discuss how you’ve successfully collaborated with others in previous roles and how you can adapt to changing situations, especially in a high-pressure environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Think of scenarios where you had to manage waiting times or deal with difficult customers, and explain how you resolved those situations effectively.
