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- Tasks: Welcome visitors, manage entry, sell tickets, and give guided tours.
- Company: Join Bath & North East Somerset Council, dedicated to improving lives through engaging experiences.
- Benefits: Flexible hours, training provided, and a unique historical work environment.
- Why this job: Create lasting memories for visitors while working in a vibrant, award-winning team.
- Qualifications: Good education, friendly manner, customer service skills, and till experience required.
- Other info: Fixed-term contracts available; apply now for a summer role starting 3rd March 2025!
At Bath & North East Somerset Council we have one overriding purpose – to improve people's lives.
Hours: Variable options starting from 14 hours (2 days) per week; 21 hours (3 days) per week; 24 hours (4 days) per week and a maximum of 30/35 (5 days per week). All contracts include working 3 weekends out of 4 and some late nights.
About the Role
We are seeking Seasonal Team Members to join our award-winning Front of House team this Summer. The Roman Baths welcomes around 1 million visitors, and we are passionate about providing engaging experiences that bring family and friends together to create memories that will last a lifetime. This is an ideal opportunity to join our team with varying contract options, working in a busy, enjoyable, unique historical environment.
Duties include:
- Welcoming and engaging with our visitors
- Managing visitor entry
- Selling tickets and guidebooks
- Issuing and collecting audio guides
- Patrolling the site
- Security invigilation
- Giving guided tours
Fixed term contracts available of varying length, options include:
- 3rd March – 31st October 2025
- 2nd June – 30th September 2025
- 28th July – 31st August 2025
About You
Applicants must have a good general education, with a high standard of personal presentation, a very friendly manner and excellent customer care and communication skills. Experience of operating tills is essential and the ability to speak a foreign language would be an advantage. Experience of working in a visitor attraction or museum would be helpful as would an interest in history. Full training and a uniform will be provided.
Apply today to join us this Summer!
Starting date Monday 3rd March 2025
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Angharad Evans, Visitor Experience Assistant Manager, VEM_Manager@bathnes.gov.uk.
Interview date: 20/01/2025
Seasonal Visitor Experience Host employer: Bath & North East Somerset Council
Contact Detail:
Bath & North East Somerset Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Visitor Experience Host
✨Tip Number 1
Familiarise yourself with the Roman Baths and its history. Understanding the significance of the site will not only help you engage with visitors but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with visitors, showcasing your ability to handle various situations with a friendly and professional attitude can set you apart from other candidates.
✨Tip Number 3
Consider learning a few key phrases in different languages. As the role may involve interacting with international visitors, being able to greet them in their native language can enhance their experience and show your commitment to excellent service.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying and interviewing for the position.
We think you need these skills to ace Seasonal Visitor Experience Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your relevant experience in customer service and any previous roles in visitor attractions or museums.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the role of a Seasonal Visitor Experience Host. Emphasise your customer care skills, personal presentation, and any experience with operating tills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your interest in history and how you can contribute to creating memorable experiences for visitors.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Bath & North East Somerset Council
✨Show Your Enthusiasm for History
Since the role is set in a historical environment, it's crucial to express your passion for history during the interview. Share any relevant experiences or interests that demonstrate your enthusiasm for the Roman Baths and how it connects to the visitor experience.
✨Highlight Customer Service Skills
This position requires excellent customer care and communication skills. Be prepared to discuss specific examples from your past experiences where you successfully engaged with customers, resolved issues, or created memorable experiences for visitors.
✨Demonstrate Teamwork Abilities
As a Seasonal Visitor Experience Host, you'll be part of a team. Highlight your ability to work collaboratively with others. Share instances where you contributed to a team goal or supported colleagues in a busy environment.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as managing visitor entry or giving guided tours. Think through potential scenarios and prepare your responses to showcase your problem-solving skills and adaptability.
