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For Companies At a Glance
- Tasks: Provide ICT and AV support, resolving incidents and enhancing systems.
- Company: Join a community of health professionals dedicated to improving patient care.
- Benefits: Enjoy 40 days holiday, flexible working, and wellbeing perks.
- Why this job: Be part of a passionate team making a positive impact in healthcare.
- Qualifications: 2 years of 1st & 2nd line support experience and strong problem-solving skills required.
- Other info: Hybrid working available; must be within commuting distance of Glasgow City Centre.
The predicted salary is between 20800 - 27800 £ per year.
The Royal College of Physicians and Surgeons of Glasgow is a worldwide community of inspiring health professionals working together to advance the profession and improve patient care. Together we’re a force for good, determined to make a positive difference, and passionate about speaking up for the profession.
Our community is made up of the expertise and experience of our 16,000 outstanding, hardworking members, supported by over 100 College staff. Together, our clinicians, all of whom give their time freely to the work of the College, and staff are committed to providing an innovative, relevant and inspiring programme of activity across the College, with the ultimate aim of enhancing patient safety.
With care and compassion at our core, our work is guided by our values of inclusivity, integrity, community, innovation, and inspiring, and we are committed to living these values and behaviours through the way we work and interact with each other.
The College promotes an agile, flexible workforce and while this is a full-time post, applications from individuals seeking part-time, job-share, or flexible working arrangements are welcome. The College has introduced hybrid working which enables employees to work from both their home and in the College. As part of this arrangement, employees are required to spend at least 50% of their working time in the College, with the days being subject to the needs of the business.
The Role
ICT support technicians will provide support across all the ICT equipment, systems, and associated services. The role also includes elements of College Audio Visual (AV) support. Work will be both reactive through 1st & 2nd level service desk support for ICT and/or AV related incidents, problems and requests; and pro-active in support of project-based ICT improvement and development activities, and scheduled AV events.
The post holder will primarily be responsible for operating the service desk processes, analysing incidents and requests, prioritising responses and taking them through to resolution either by direct action, escalation to colleagues in ICT and other departments, and/or facilitating assistance from 3rd party service providers. They will also be required to support AV events both in person and occasionally remotely. The postholder will be expected to be on College premises at least 50% of their working time, therefore they must be within daily commuting distance of Glasgow City Centre.
About You
The postholder will require the following:
- At least two full years’ experience providing 1st & 2nd line support in a corporate environment
- Good problem solving and analytical skills
- An ability to prioritise and take responsibility for task completion
- Excellent team player who is committed, enthusiastic, able to work on their own initiative, and keen to learn and develop
- Good communication and interpersonal skills, having a polite and patient approach
- Excellent organisational and record keeping skills
ICT Support requirements:
- Experience of 1st and 2nd Line support processes and working with IT service management and helpdesk systems
- Good knowledge and understanding of Microsoft Desktop Operating Systems
- Some knowledge of Microsoft Windows Server Operating Systems
- Knowledge of Microsoft Active Directory (on-premise and Azure)
- Experience in supporting Laptops, PCs and peripheral hardware.
Audio Visual Support requirements:
- Any experience with the following would be a distinct advantage
- Familiar with AV equipment deployments, e.g. projectors, PA Systems, sound mixing decks, video and voice conferencing etc.
- Experience with Webinar solutions, for example Adobe Connect, Gotowebinar, Webex etc.
- Experience with Microsoft Teams as a lecture / webinar platform
- Proficient in the use of Microsoft PowerPoint or other presentation applications
Desirable:
- Experience with Apple MacOS & IOS in a Microsoft Windows corporate environment
- Knowledge of AMX control systems
- ITIL Foundation certification
Benefits
- 40 days’ holiday
- Pension
- Life Assurance Benefit
- Enhanced Sick Pay, Maternity, Paternity and Adoption pay
- Wellbeing Benefit
- Cycle to Work Scheme
How to apply
Successful candidates will have the requisite ability and experience to meet the specific requirements of the post. If you believe you have the skills to be part of our team then apply by submitting your CV, with a covering letter and Equal Opportunities Monitoring form (available from our website) via S1jobs. The closing date is Sunday 5th January 2024. However, we will assess applications as they are received and call successful applicants for interview. We anticipate interviews will be held w/c 13th January 2025.
The Royal College of Physicians and Surgeons of Glasgow is a Scottish Charity, SC000847, regulated by the Scottish Charity Regulator (OSCR).
ICT Support Technician employer: s1jobs
Contact Detail:
s1jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Technician
✨Tip Number 1
Familiarise yourself with the specific ICT and AV technologies mentioned in the job description. Having hands-on experience or knowledge about Microsoft Desktop Operating Systems, Active Directory, and AV equipment will give you an edge during interviews.
✨Tip Number 2
Highlight your problem-solving skills and ability to work under pressure. Prepare examples from your past experiences where you successfully resolved technical issues, as this will demonstrate your capability to handle the demands of the role.
✨Tip Number 3
Since the role requires excellent communication skills, practice articulating your thoughts clearly. You might want to prepare for common interview questions by explaining complex technical concepts in simple terms, showcasing your ability to communicate effectively with non-technical staff.
✨Tip Number 4
Research the Royal College of Physicians and Surgeons of Glasgow and their values. Understanding their commitment to inclusivity, integrity, and community can help you align your answers during the interview, showing that you are a good cultural fit for the organisation.
We think you need these skills to ace ICT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line support, particularly in a corporate environment. Emphasise your problem-solving skills and any specific ICT or AV support experience that aligns with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the values of the Royal College of Physicians and Surgeons of Glasgow. Mention how your skills and experiences make you a great fit for their team and how you can contribute to enhancing patient safety.
Highlight Relevant Skills: Clearly outline your technical skills, especially your knowledge of Microsoft Desktop Operating Systems, Active Directory, and any AV equipment experience. Use specific examples to demonstrate your proficiency and how you've applied these skills in previous roles.
Follow Application Instructions: Ensure you include all required documents: your CV, covering letter, and the Equal Opportunities Monitoring form. Double-check that everything is complete and formatted correctly before submitting your application through our website.
How to prepare for a job interview at s1jobs
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support, particularly in a corporate environment. Highlight specific examples of how you've resolved technical issues, especially those related to Microsoft Desktop Operating Systems and AV equipment.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to explain your approach to troubleshooting and problem-solving. Use real-life scenarios where you successfully prioritised tasks and resolved incidents, showcasing your analytical skills.
✨Emphasise Communication Skills
Since the role requires excellent interpersonal skills, practice articulating your thoughts clearly and patiently. Be prepared to discuss how you’ve effectively communicated with team members and users in previous roles.
✨Familiarise Yourself with AV Support
If you have experience with AV equipment or webinar solutions, make sure to mention it. Discuss any relevant projects or events where you provided AV support, as this could set you apart from other candidates.
