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- Tasks: Support customers via email, phone, and chat, ensuring a seamless shopping experience.
- Company: Join VF Corporation, a global leader in sustainable apparel with iconic brands.
- Benefits: Enjoy hybrid work, 50% employee discount, health initiatives, and 25+ days holiday.
- Why this job: Be part of a dynamic eCommerce team focused on customer satisfaction and brand loyalty.
- Qualifications: Fluent English, customer-focused, flexible, and able to meet service targets.
- Other info: Work in an inclusive environment that values diversity and personal authenticity.
The predicted salary is between 21000 - 25000 £ per year.
Salary: £23,500
Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
VF Corporation is looking for an outstanding Customer Care Advisor to join our Customer Service Team in Nottingham. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet.
Let’s talk about the role
This is an exciting time to join our ever-growing eCommerce team that provides an exceptional service to our online consumers. As a Customer Care Advisor you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone and online chat to support the customer shopping journey.
How You Will Make a Difference:
- Delivering an unbeatable service to our Customers, being responsible for:
- Communicating with customers by telephone, email and online to provide outstanding service
- Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
- Discussing new products and managing multiple tasks to promptly resolve customer queries
- Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
- Updating our computerised systems and working with marketing, retail and other teams to further improve customer service and satisfaction.
Skills to success
- Fluent in English, able to communicate both verbally and in writing in a clear and concise manner
- Customer focused to achieve the best results for your customers and the business
- Flexible to meet the changing needs and varying deadlines of our business
- Able to work to customer service measures, metrics and KPIs within a service targeted environment.
What’s in it For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates.
Benefits include:
- A supportive feedback-based culture where respect and integrity guide us in what we do
- An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
- Be part of an iconic lifestyle brand in a multi brand, multi countries organization
- 50% employee discount on all VF brands both in store and online
- Subsidised canteen and break out areas offering complimentary hot drinks
- Health Shield membership and access to numerous health and wellbeing initiatives
- Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
- 12% contributory smart pension scheme (8% on us, 4% from you)
- Cycle to work scheme
- Free secure onsite parking and discounts with local public transport
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
If you like what you have read and want to join our team then we would like to hear from you.
Customer Care Advisor employer: VF NORTHERN EUROPE
Contact Detail:
VF NORTHERN EUROPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with VF Corporation's brands and values. Understanding their mission to promote sustainable lifestyles will help you connect with the company's ethos during your interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-play scenarios where you respond to common customer issues can boost your confidence and demonstrate your customer care abilities.
✨Tip Number 3
Be prepared to discuss how you would handle multiple tasks and prioritise customer needs. Think of examples from your past experiences that showcase your ability to manage time effectively in a busy environment.
✨Tip Number 4
Show your enthusiasm for the role by researching current trends in eCommerce and customer service. Being knowledgeable about the industry will impress your interviewers and show that you're proactive.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Care Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've delivered excellent customer service in the past.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of VF Corporation that resonate with you, and explain how your skills and experiences make you a great fit for the Customer Care Advisor position.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your writing is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at VF NORTHERN EUROPE
✨Understand the Company Culture
Before your interview, take some time to research VF Corporation and its values. Understanding their commitment to sustainability and customer service will help you align your answers with their mission during the interview.
✨Showcase Your Communication Skills
As a Customer Care Advisor, effective communication is key. Prepare examples of how you've successfully handled customer inquiries in the past, whether through email, phone, or chat, to demonstrate your ability to connect with customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks. Think of specific scenarios where you improved customer satisfaction or resolved a challenging issue, and be ready to discuss them.
✨Highlight Your Flexibility
The role requires adaptability to meet changing needs. Be prepared to discuss times when you've successfully adjusted to new challenges or deadlines, showcasing your ability to thrive in a dynamic environment.
