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- Tasks: Join our admin team to support safe hospital discharges and assist with clerical duties.
- Company: Northumbria Healthcare NHS Foundation Trust is dedicated to providing exceptional healthcare services.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive team environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic team.
- Qualifications: Excellent communication skills and resilience are essential; IT knowledge is a plus but training is provided.
- Other info: This role may require travel between sites and offers opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen to join the Home Safe & Short-Term Support Service Administration Team. The successful candidate will work between sites at Northumbria Specialist Emergency Care Hospital and other trust sites. The core hours worked between 09:00 - 17:00 Monday to Friday pro rata, however these may be subject to change.
You need excellent communication skills and resilience to clearly communicate verbally with members of the public where there may be barriers to understanding. MDT and team meetings take place regularly so the ability to undertake the typing of minutes as appropriate using PC based word processing and spreadsheet packages is essential. A knowledge of SWIFT, PAS, Nerve Centre and other IT systems would be beneficial; however, training would be given.
The successful applicant will undertake general office administration tasks, including filing, scanning, photocopying, and processing documentation into computer files. There is an expectation that you would provide relief cover for other members of the administrative team as appropriate. This may include travel to other sites within the locality.
The team is an MDT of Occupational Therapists, Specialist Nurses, and Physiotherapists. The philosophy of the team is to facilitate safe and timely discharges from a hospital or community setting and ensure care or support is put in place to maintain this.
The successful candidate will provide a clerical and typing service, including maintaining databases and processing information.
Responsibilities include:
- To undertake telephone and reception duties for multi-disciplinary teams in an environment where interruptions are commonplace and sensitivity to callers' needs are required.
- To provide relief cover for other members of the administrative team as appropriate. This may include travelling to other sites within locality.
- To assist in the general efficient running of sub-specialty offices including typing, filing, retrieval and storage of patient records, handling post and dealing with telephone enquiries.
- To cover for other Band 2 Clerical jobs as required.
- To act up to Band 3 for short-term absences e.g. annual/sick leave.
Clerical Officer Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust employer: Bridgeway Health Services
Contact Detail:
Bridgeway Health Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description, such as SWIFT and PAS. Even if you haven't used them before, showing a willingness to learn and adapt can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. You might want to role-play scenarios where you need to convey important information clearly and empathetically, as this is crucial for the role.
✨Tip Number 3
Get comfortable with typing minutes and managing documentation efficiently. You could volunteer to take minutes at meetings or practice typing up notes quickly to demonstrate your proficiency during the interview.
✨Tip Number 4
Research Northumbria Healthcare and their Home Safe & Short-Term Support Service. Understanding their mission and values will help you align your answers during the interview and show that you're genuinely interested in the role.
We think you need these skills to ace Clerical Officer Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Clerical Officer position. Highlight your relevant experience in administration, communication, and teamwork.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your proficiency in word processing and spreadsheet software, as well as any experience with similar IT systems.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and resilience. Mention specific examples of how you've successfully handled administrative tasks and worked within a team environment.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Bridgeway Health Services
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate your ability to communicate clearly and effectively. Practice articulating your thoughts and consider examples where you've successfully navigated communication barriers.
✨Familiarise Yourself with Relevant IT Systems
While training will be provided, having a basic understanding of systems like SWIFT, PAS, and Nerve Centre can set you apart. Do some research on these systems and be ready to discuss how you would approach learning new software.
✨Prepare for Team Dynamics
As you'll be working in a multi-disciplinary team, think about your experiences in collaborative environments. Be ready to share examples of how you've contributed to team success and handled challenges within a group setting.
✨Demonstrate Flexibility and Resilience
The job involves covering for others and dealing with interruptions. Prepare to discuss situations where you've had to adapt quickly or manage multiple tasks under pressure, showcasing your resilience and flexibility.
