Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer experiences at Kirkcaldy Leisure Centre.
- Company: Join a vibrant leisure centre dedicated to community health and well-being.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a fun environment where your leadership makes a real impact on the community.
- Qualifications: No specific experience required; just bring your passion for teamwork and customer service!
- Other info: Perfect for students looking to gain management experience while balancing studies.
The predicted salary is between 24000 - 36000 £ per year.
The role is to assist the Area Leisure Manager and be responsible for the management of the team and operational management of the venue to ensure that the team perform to a high level delivering on KPIs. Maintain service standards, operational efficiency and ensure high level customer experience within a safe environment.
Responsibilities include:
- Manage and support the team including associated HR management, shift rotas, resource management and inductions to ensure the team is high performing and working well as a collective, delivering effectively on their areas of responsibility.
- Manage the programmes to ensure delivery and space utilisation for the venue is taken into consideration, determine customer needs and regularly review FSLT performance against service standards.
- Monitor the venue by completing daily tasks to ensure that the venue is safe, well presented and cleaned to a high standard to conform with legislative requirements.
- Manage customer complaints, responding and resolving complaints and completing all necessary documentation to see through to satisfactory resolution to support the team and customer service.
- Manage the delegated budget for your area and monitor financial handlings in your team such as stock checks, placing orders, cash handling procedures and investigate and report any abnormalities in order to meet financial sustainability targets.
- Assess customer needs against service standards and identify trends of customer use and feedback to recommend actions for change to support the business to develop and improve the venues service and customer experience.
- Manage and monitor the team to ensure a high standard of service is delivered to a wide range of customers, achieving performance targets and delivering the workplan, continually striving to improve and develop the venue service and uphold the service promise.
- Undertake any other duties which are reasonably deemed to be within the scope of the role including new areas of work and suggest necessary changes to current ways of working to ensure the smooth running of the business.
Duty Manager - Kirkcaldy Leisure Centre employer: s1jobs
Contact Detail:
s1jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Kirkcaldy Leisure Centre
✨Tip Number 1
Familiarise yourself with the Kirkcaldy Leisure Centre and its current operations. Understanding the venue's strengths and weaknesses will help you demonstrate your knowledge during interviews and show how you can contribute to improving service standards.
✨Tip Number 2
Network with current or former employees of the leisure centre. They can provide valuable insights into the team dynamics and operational challenges, which will help you tailor your approach and highlight relevant experiences in your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed teams and improved customer service in previous roles. Being able to share concrete instances where you've successfully resolved complaints or enhanced operational efficiency will set you apart from other candidates.
✨Tip Number 4
Stay updated on industry trends and best practices in leisure management. Showing that you're knowledgeable about current developments can demonstrate your commitment to continuous improvement and your ability to adapt to changing customer needs.
We think you need these skills to ace Duty Manager - Kirkcaldy Leisure Centre
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Duty Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Leadership Experience: Emphasise any previous management or supervisory roles you have held. Provide specific examples of how you have successfully managed a team, handled HR responsibilities, and improved performance against KPIs.
Showcase Customer Service Skills: Since customer experience is a key focus, include examples of how you have effectively managed customer complaints and enhanced service standards in past roles. This will demonstrate your ability to maintain high levels of customer satisfaction.
Detail Financial Management Abilities: Mention any experience you have with budget management, financial reporting, or stock handling. Highlight your ability to monitor financial processes and ensure sustainability, as this is crucial for the role.
How to prepare for a job interview at s1jobs
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be responsible for managing a team. Be prepared to discuss your previous leadership experiences, how you motivate teams, and any specific examples of how you've successfully managed staff in the past.
✨Understand Customer Service Excellence
This role requires a strong focus on customer experience. Familiarise yourself with best practices in customer service and be ready to share how you've handled customer complaints or improved service standards in previous roles.
✨Demonstrate Financial Acumen
You'll need to manage budgets and monitor financial handlings. Brush up on your financial management skills and be prepared to discuss how you've previously managed budgets or dealt with financial discrepancies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios related to team management, customer complaints, or operational challenges, and prepare structured responses that highlight your critical thinking and decision-making skills.
