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- Tasks: Join our team to arrange outpatient appointments and handle patient enquiries via phone and online.
- Company: Epsom and St Helier University Hospitals NHS Trust serves 490,000 people with diverse medical needs.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and community impact.
- Why this job: Make a difference in patients' lives while developing your communication skills in a dynamic setting.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Applications close on 12 Dec 2024, so apply soon to join our dedicated team!
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic individual to join our team in the Outpatients Booking Centre. The post holder will be part of a team that arranges patients' outpatient appointments across the Trust and deals with patients' and relatives' telephone enquiries via our Outpatient Call Centre based at St Helier Hospital regarding appointments. He/she will offer a choice of dates and times for appointments and reschedule appointments as necessary. They will also offer a service to GPs who wish to make enquiries about an appointment.
The post holder will make appointments and deal with questions primarily via telephone, but also email and online. When booking appointments, a wide range of communication skills will be used in order to provide a patient-centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.
To use a variety of communication styles to ensure effective telephone communication to all patients; this includes working with those who may have difficulties in communication, who are vulnerable, and from a range of cultural backgrounds.
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit. This advert closes on Thursday 12 Dec 2024.
Outpatients Booking Assistant Epsom and St Helier University Hospitals NHS Trust employer: Epsom & St Helier NHS Trust
Contact Detail:
Epsom & St Helier NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatients Booking Assistant Epsom and St Helier University Hospitals NHS Trust
✨Tip Number 1
Familiarise yourself with the specific services offered by Epsom and St Helier University Hospitals NHS Trust. Understanding their patient demographics and the types of appointments they handle will help you tailor your communication style during the interview.
✨Tip Number 2
Practice your telephone communication skills, as this role heavily relies on effective phone interactions. Consider role-playing scenarios where you handle various patient inquiries to build your confidence and adaptability.
✨Tip Number 3
Highlight any previous experience you have in customer service or healthcare settings during your discussions. Being able to demonstrate your ability to handle sensitive situations and diverse communication needs will set you apart.
✨Tip Number 4
Show enthusiasm for working in a team environment. Be prepared to discuss how you can contribute positively to the Outpatients Booking Centre and support your colleagues in providing excellent patient care.
We think you need these skills to ace Outpatients Booking Assistant Epsom and St Helier University Hospitals NHS Trust
Some tips for your application 🫡
Understand the Role: Read the job description and person specification carefully. Make sure you understand the key responsibilities and required skills for the Outpatients Booking Assistant position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or healthcare settings. Mention specific examples where you've demonstrated strong communication skills, especially in handling sensitive situations.
Showcase Communication Skills: Since the role involves a lot of telephone communication, provide examples of how you've effectively communicated with diverse groups. Highlight your ability to adapt your communication style to meet the needs of different individuals.
Tailor Your Application: Make sure your application is personalised. Refer to the specific requirements mentioned in the job description and explain how your skills and experiences align with them. This shows that you've put thought into your application.
How to prepare for a job interview at Epsom & St Helier NHS Trust
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the NHS Trust during the interview. Highlight your passion for providing excellent patient care and how you can contribute positively to the Outpatients Booking Centre.
✨Demonstrate Communication Skills
Since the role involves a lot of telephone communication, be prepared to showcase your communication skills. Practice clear and concise responses, and consider how you would handle calls from patients with varying needs or difficulties.
✨Understand the Patient-Centred Approach
Familiarise yourself with the concept of patient-centred care. Be ready to discuss how you would tailor your approach to meet the diverse needs of patients and their relatives, ensuring they feel valued and understood.
✨Research the Trust and Its Services
Take some time to research Epsom and St Helier University Hospitals NHS Trust and the services they provide. Being knowledgeable about the Trust will show your commitment and help you answer questions more effectively.
