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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, assisting guests with luggage and providing local insights.
- Company: Join The Royal Horseguards, a luxurious 5-star hotel by the River Thames.
- Benefits: Enjoy discounts on hotel stays, food, and drinks, plus access to wellness programs.
- Why this job: Experience a dynamic role in hospitality, making memorable moments for guests every day.
- Qualifications: Passion for service, teamwork skills, and previous experience in a fast-paced environment required.
- Other info: Opportunities for apprenticeships and career progression available.
The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar, and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
The Role
Are you the "go to" person for the latest things to do in London? With a passion for creating memorable moments and showcasing our great City, you will be part of a small but perfectly formed team helping our guests get the most from their visit. Helping with directions, delivering luggage, or delivering guest amenities – every day is different, and no two guests are the same! The "Face" of the Hotel, you will be the person our guests love to talk about, and the reason they want to return.
What we look for
- Passionate about delivering the highest levels of service with a desire to learn, work hard, and progress.
- Comfortable in a front line role facing the public.
- Empathetic and able to build relationships.
- An open personality who is relaxed and natural in their interactions.
- Accurate with good attention to detail.
- Demonstrable desire to pursue a hospitality career.
- Able to work effectively as part of a team.
- Previous experience in a fast-paced service environment.
What’s in it for you?
- Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group.
- Interest-free season ticket loans (conditions apply).
- Access to a 24/7 Employee Assistance Program.
- Pension and Healthcare Schemes.
- Wagestream - get access to earned salary before payday.
- Generous recommend a friend scheme.
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent).
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
Hotel Luggage Porter employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Luggage Porter
✨Tip Number 1
Familiarise yourself with the local area, especially popular attractions and hidden gems around The Embankment and Trafalgar Square. This knowledge will not only impress during your interview but also help you provide exceptional service to guests.
✨Tip Number 2
Practice your communication skills by engaging with people in various settings. Being comfortable in front of the public is crucial for a role like this, so try to build rapport with strangers and enhance your ability to connect with guests.
✨Tip Number 3
Showcase your passion for hospitality by volunteering or taking part in events related to the industry. This experience can demonstrate your commitment to a career in hospitality and give you valuable insights into guest interactions.
✨Tip Number 4
Network with professionals in the hospitality sector, whether through social media platforms like LinkedIn or by attending local events. Building connections can lead to valuable advice and potential job opportunities at places like The Royal Horseguards.
We think you need these skills to ace Hotel Luggage Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Hotel Luggage Porter position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for hospitality and your desire to create memorable experiences for guests. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Experience: Make sure to include any previous experience in customer service or fast-paced environments. Emphasise your ability to work as part of a team and your attention to detail, as these are key attributes for this role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Clermont Hotel Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any experiences that highlight your love for creating memorable moments for guests, as this aligns perfectly with what the hotel is looking for.
✨Demonstrate Your People Skills
As a Hotel Luggage Porter, you'll be the face of the hotel. Be prepared to discuss how you build relationships with guests and handle various personalities. Use examples from past experiences where you successfully interacted with customers.
✨Highlight Attention to Detail
Attention to detail is crucial in this role. Be ready to provide specific examples of how you've ensured accuracy in previous jobs, whether it's delivering luggage or providing directions. This will show that you understand the importance of precision in guest services.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle unexpected situations. Think about times when you had to think on your feet in a fast-paced environment and be ready to share those stories.
