Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Housekeeping team to ensure guest rooms are clean and welcoming.
- Company: Mandarin Oriental Hyde Park is London's iconic luxury hotel, known for exceptional service.
- Benefits: Enjoy career progression, discounts, free meals, and wellness perks.
- Why this job: Be part of a prestigious brand while making guests feel at home.
- Qualifications: Previous experience in a similar role and a passion for outstanding service required.
- Other info: Flexible evening shifts, with opportunities for learning and development.
We’re looking for an Evening Room Attendant to join our iconic Housekeeping team. Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.
As an Evening Room Attendant at Mandarin Oriental Hyde Park, London, you will be responsible for:
- Consistently achieving the required standards of cleanliness, product presentation, and customer care in all guest rooms and public areas to create a warm, friendly, and comfortable environment for our guests.
- Ensuring that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
- Cleaning, stocking, and maintaining all guest rooms to the required standard.
- Providing turn down service.
- Reporting any malfunctioning equipment and maintenance problems by recording all faults in work orders and passing them on to the Floor Manager.
As an Evening Room Attendant, you will be working on a shift basis, Monday to Sunday, 20 hours a week. Shift patterns will be in the evening from 5:30pm till 9pm (including weekends and bank holidays), so flexibility is required.
To be a successful Evening Room Attendant candidate, you will ideally have previous experience in a similar role, preferably in a luxury environment, excellent attention to detail, the ability to work under pressure, and most importantly, a genuine interest in providing outstanding service to our guests.
In return, you will receive an array of iconic benefits, such as:
- Excellent career progression with an iconic, luxury, global hotel brand.
- Fantastic learning and development opportunities for all levels of staff.
- 3 complimentary nights per year, increasing to 5 with length of service.
- Discounted stays at our beautiful properties across the Group.
- Access to discounts and deals with over 500 popular high street retailers.
- Complimentary Westfield Healthcare cash plan.
- Colleague Experience Stay in-house with breakfast included upon completed probation.
- Friends & Family hotel rate and Spa discount.
- 1 paid Charity Day per year.
- Season ticket loan & cycle to work scheme.
- £750 recruitment referral bonus.
- Free meals on duty & uniform dry-cleaning services.
- Increased holiday entitlement with Length of Service, up to 33 days off.
- Subsidized podiatry sessions.
- Free Life Insurance benefits whilst in service.
- Company pension plan.
- Access to Hospitality Action’s Employee Assistance Programme.
- Employee Recognition Programmes.
- Social, wellbeing, charity, and sporting events throughout the year.
SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group.
DIVERSITY & INCLUSION. We believe a diverse and inclusive culture is better for everyone. All colleagues should be treated fairly and with respect.
ELIGIBILITY TO WORK IN THE UK. Please note, all candidates applying for this role must have obtained the right to work and live in the UK.
Evening Room Attendant employer: Mandarin Oriental Hotel Group Limited
Contact Detail:
Mandarin Oriental Hotel Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Room Attendant
✨Tip Number 1
Familiarise yourself with the Mandarin Oriental brand and its values. Understanding their commitment to luxury service and sustainability will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Highlight any previous experience in housekeeping or customer service, especially in luxury environments. Be ready to share specific examples of how you've maintained high standards and provided excellent service in past roles.
✨Tip Number 3
Demonstrate your flexibility and willingness to work evening shifts, weekends, and bank holidays. This is crucial for the role, so be prepared to discuss your availability and how you can manage your schedule effectively.
✨Tip Number 4
Prepare questions that show your interest in the role and the company culture. Asking about training opportunities or how the team collaborates can demonstrate your enthusiasm and commitment to being part of their iconic team.
We think you need these skills to ace Evening Room Attendant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in housekeeping or similar roles, especially in luxury environments. Use specific examples to demonstrate your attention to detail and ability to work under pressure.
Showcase Customer Service Skills: Since the role focuses on providing outstanding service to guests, include examples of how you've gone above and beyond in customer care in your previous jobs. This will show your genuine interest in guest satisfaction.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Mention your flexibility regarding shift patterns and your commitment to maintaining high cleanliness standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Showcase Your Attention to Detail
As an Evening Room Attendant, attention to detail is crucial. During the interview, provide examples of how you've maintained high standards in previous roles, especially in a luxury environment. This will demonstrate your commitment to cleanliness and guest satisfaction.
✨Emphasise Your Customer Service Skills
Highlight your genuine interest in providing outstanding service. Share specific instances where you went above and beyond for guests, as this aligns with the hotel's focus on creating a warm and comfortable environment.
✨Demonstrate Flexibility and Teamwork
Since the role requires working evenings and weekends, be prepared to discuss your availability and willingness to adapt to different shift patterns. Also, mention any experiences where you successfully collaborated with a team to achieve common goals.
✨Prepare Questions About Sustainability and Diversity
Mandarin Oriental values sustainability and diversity. Prepare thoughtful questions about their initiatives in these areas. This shows that you share their values and are genuinely interested in contributing to their culture.
