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For Companies At a Glance
- Tasks: Engage with customers, explain games, and ensure a fun gaming experience.
- Company: Join Grosvenor Casinos, a community-focused brand aiming to be the UK's favourite casino.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for growth.
- Why this job: Be part of an exciting journey in a fun atmosphere with a focus on teamwork and customer service.
- Qualifications: Must be 18+, have a fantastic personality, and hold a PFLC.
- Other info: Open to working nights, weekends, and bank holidays.
The predicted salary is between 24000 - 36000 £ per year.
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink, and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us.
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follow guidance from the CADS and gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority safer gambling - looking out for signs of customers that display problem gambling and inform a manager
Qualifications:
- A fantastic personality
- Holder of a PFLC
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends, and bank holidays
Applicants must be 18+ and have the right to work in the UK.
Experienced Casino Dealer employer: Grosvenor Casinos Limited
Contact Detail:
Grosvenor Casinos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer
✨Tip Number 1
Familiarise yourself with the specific games offered at Grosvenor Casinos. Understanding the rules, payouts, and strategies for popular games like blackjack, roulette, and poker will help you connect better with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Being able to discuss real-life scenarios where you enhanced a customer's experience will highlight your suitability for the role.
✨Tip Number 3
Research Grosvenor Casinos' values and culture. Be ready to discuss how your personal values align with theirs, particularly around service, teamwork, and responsibility. This will demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your flexibility regarding working hours. Since the role requires availability during nights, weekends, and bank holidays, showing that you're open and willing to work these shifts will make you a more attractive candidate.
We think you need these skills to ace Experienced Casino Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an experienced casino dealer. Familiarise yourself with the games, customer service expectations, and the importance of safer gambling.
Tailor Your CV: Highlight your relevant experience in the casino industry, focusing on your skills as a dealer. Include any certifications, such as a Personal Licence (PFL), and emphasise your ability to connect with customers and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention specific examples of how you've provided excellent customer service in the past and how you embody the values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the casino environment.
How to prepare for a job interview at Grosvenor Casinos Limited
✨Show Your Personality
As an experienced casino dealer, your personality is key. Be sure to showcase your fantastic personality during the interview. Smile, engage with the interviewer, and let your enthusiasm for the role shine through.
✨Know the Games Inside Out
Familiarise yourself with the games you will be dealing. Understand the rules, payouts, and strategies. This knowledge will not only impress the interviewers but also demonstrate your commitment to providing excellent service.
✨Emphasise Customer Connection
Highlight your ability to connect with customers, especially first-timers. Share examples of how you've previously assisted customers in understanding games or creating a welcoming atmosphere. This aligns with Grosvenor Casinos' focus on customer experience.
✨Demonstrate Teamwork and Flexibility
Grosvenor Casinos values teamwork and flexibility. Be prepared to discuss your experiences working as part of a team and your willingness to work varied hours, including nights and weekends. This shows that you are ready to contribute to their growth journey.
